Slot Operations Manager

Caesars Entertainment•Baltimore, MD

About The Position

The Slot Operations Manager supports the Director of Slots in departmental initiatives and leads the Slots Team. The role oversees operational execution, employee hiring and training, development of processes and procedures, scheduling, staffing, budgeting, and continuous improvement of guest service and employee experience. The manager maintains knowledge of applicable gaming laws, regulations, and company internal controls; protects gaming operations and company assets; and works with Surveillance and other departments to support effective Slot Operations. The position also includes coaching, counseling, evaluating, and instructing employees; recognizing strong performance; resolving guest concerns; authorizing guest complimentary items under company guidelines; and developing gaming guests in coordination with Player Development, Marketing, and the Total Rewards Center. The manager is expected to demonstrate leadership, sound judgment, professionalism, and alignment with company objectives, ethics, and values.

Requirements

Bachelor’s degree, an equivalent qualification from a two-year college or technical school, or 3–5 years of equivalent training or experience.
Four to six years of experience in Casino/Beverage Operations.
Strong managerial, coaching, leadership, gaming, and administrative skills.
Effective verbal and written communication skills.
Ability to deal effectively with employees at all levels.
Strong organizational and analytical skills.
Computer literacy.
Ability to handle complex and emotional issues.
Ability to serve as a role model and lead by example.
Ability to adhere to regulatory, company, and department policies and procedures.
Professionalism, professional appearance, and ability to work as part of a team.
Ability to work independently.
Ability to sit, stand, or walk for extended periods of 8–12 hours.
Ability to respond calmly and make rational decisions when handling employee conflicts.
Ability to maneuver throughout the property and between floors by stairways or escalator.
Ability to lift and carry up to 25 pounds and to push, pull, reach, bend, twist, stoop, and kneel.
Ability to respond to visual and aural cues.
Manual dexterity to operate a computer and other necessary office equipment.
Ability to tolerate dust, loud noises, and bright lights.
Ability to work varied shifts, weekends, and holidays as needed.

Responsibilities

Support the Director of Slots with operational initiatives, including hiring, training, and process and procedure development.
Lead the Slots Team.
Maintain working knowledge of applicable federal, state, and local gaming laws and regulations, as well as company internal controls.
Execute strategies supporting business objectives and encourage high performance standards.
Monitor expenses and operate within established budgets.
Implement strategies and initiatives to improve guest service and customer service scores.
Plan and approve employee schedules and monitor staffing to align with business demand and volume.
Follow up on and evaluate daily work and strategic projects.
Work with Surveillance and other departments to protect assets and maintain efficient and effective Slot Operations.
Establish and maintain procedures to protect gaming operations from loss due to mistakes or theft.
Recognize, reward, and celebrate outstanding employee performance.
Counsel, guide, evaluate, and instruct assigned personnel.
Coach direct reports in operational and administrative skills and promote effective use of equipment and manpower.
Create initiatives to improve the employee experience and employee opinion ratings.
Authorize guest complimentary items for loyal players in accordance with company guidelines.
Ensure guest problems are handled promptly and within established guidelines.
Develop gaming guests through personal contact and coordination with Player Development, Marketing, and the Total Rewards Center.
Promote company business objectives, ethics, and values in accordance with the Code of Commitment and Service Profit Chain.
Demonstrate leadership, influence, drive, innovation, and commercial awareness.
Perform other duties as assigned.