Shift Manager, Slot Operations
About The Position
The Slot Shift Manager develops an environment that creates excitement for guests and team members, promotes and retains a highly skilled workforce, and builds relationships with players. The manager mentors team members in player development and guest service and provides career development and direction. The position manages staff and resources for Slot Operations during an assigned shift and ensures compliance with established regulations. The role oversees slot guest service and operations, coordinates with other departments and slot performance personnel, monitors equipment and operational areas, and supports department objectives, budgets, revenues, and labor and expense margins. It also involves maintaining security of sensitive areas and company assets, verifying and authorizing specified jackpot payouts, and working with Human Resources, Facilities, regulatory agencies, and company management on operational matters. The position requires a high school education or equivalent and 3 to 5 years of experience in slot or casino operations, including 3 years in a supervisory capacity. A college degree and prior gaming-industry experience are preferred. The employee must obtain and maintain required licenses and certifications, pass a background check and drug screening, and be at least 21 years old. Holidays, weekends, flexible shifts, and unusual hours may be required. The job also includes cleaning and sanitizing work and public spaces.
Requirements
- High school education or equivalent; related education and experience may be interchangeable on a year-for-year basis.
- 3 to 5 years of experience in slot operations or casino operations, including 3 years in a supervisory capacity.
- Obtain and maintain valid licenses and certifications required by Federal, State, and OCCC Gaming regulations.
- Successfully pass a background check.
- Successfully pass drug screening.
- Be at least 21 years of age.
- Be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Nice To Haves
- College degree preferred.
- Prior experience in the gaming industry strongly preferred.
Responsibilities
- Create an atmosphere that encourages guests to choose Hard Rock for gaming entertainment, build and retain guest relationships, and mentor team members in providing superior guest service.
- Develop guest relationships through positive and effective interaction, focusing on loyalty and profitability of specific player segments.
- Hire, train, evaluate, and motivate staff; monitor floor coverage and manage labor and expense margins.
- Assist in establishing objectives, standards, and guidelines, and in preparing and monitoring budgets to achieve and maintain department revenues.
- Provide senior management with information and recommendations regarding market strategies, product innovation, and guest service issues.
- Oversee Slot guest service and coordinate with departments including Security, Surveillance, Players Club, VIP Services, Beverage, and Cashiers.
- Work with Slot Performance personnel to keep slot products and related equipment in good working order; communicate information about product mix and floor design to help meet strategic objectives.
- Monitor access to sensitive areas, including the IT room and Slot Supervisor’s office, to protect slot operations and company assets.
- Verify and authorize jackpot payouts above $199,999.99, validate and track payouts, and sign cashier checks for jackpot payouts.
- Monitor slot play, staff, and operational areas for compliance with Lottery regulations, internal policies, and procedures.
- Work with Human Resources on disciplinary actions and team member issues, and ensure appropriate requisitions for job openings and opportunities.
- Coordinate with Facilities Engineering regarding new construction, power requirements, and special needs.
- Address regulation issues with regulatory agencies and the Hard Rock Controller.
- Attend forecast and operational meetings, review daily financials to maintain margins, and review jackpot reports for discrepancies.
- Attend and participate in meetings and complete assigned follow-up.
- Perform work regularly and predictably.
- Clean and sanitize work and public spaces.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package intended to support team members’ health and well-being, future planning, and work-life balance; benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
