Slot Assistant Shift Manager
About The Position
Supervise Slot department personnel during the assigned shift. Ensure the security and accountability of slot funds, review and evaluate personnel, and ensure that policies and procedures are followed in accordance with Company policies and applicable gaming regulations. Supervise, instruct, and evaluate slot service personnel in the proper performance of their duties. Respond to and resolve customer disputes and complaints. Complete department forms and records accurately and promptly, including records detailing jackpot payments, cash and coin transactions, and machine malfunctions. Prepare and implement work schedules in response to business demands, maintain secure key controls, and build friendly, courteous rapport with customers and employees. Communicate effectively by two-way radio and perform other duties as assigned. The work takes place in both an office setting and on the casino floor. The position may involve exposure to casino-related environmental factors, including noise, second-hand smoke, and varying degrees of lighting. The jobholder must be able to obtain and maintain necessary licenses and certifications.
Requirements
- Must be at least 21 years of age.
- Must have excellent communication and customer service skills.
- Must be able to obtain and maintain any necessary licenses and/or certifications.
Nice To Haves
- A minimum of two years of experience in gaming, with a concentration in slots, is preferred.
Responsibilities
- Supervise Slot department personnel during the assigned shift.
- Ensure the security and accountability of slot funds.
- Review and evaluate personnel and ensure policies and procedures are followed in accordance with Company policies and applicable gaming regulations.
- Supervise, instruct, and evaluate slot service personnel in the proper performance of their duties.
- Respond to and resolve customer disputes and complaints.
- Accurately and promptly complete department forms and records, including those detailing jackpot payments, cash and coin transactions, and machine malfunctions.
- Prepare and implement work schedules in response to business demands.
- Maintain secure key controls at all times.
- Develop and maintain friendly, courteous rapport with customers and employees.
- Communicate effectively by two-way radio.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
