Slot Assistant Manager

Arizona Charlie’s Decatur and Boulder•Decatur, IL

About The Position

As the Assistant Slot Manager, you support the daily operations of the slot department by supervising assigned floor staff, ensuring timely and professional guest service, and maintaining compliance with gaming regulations. You help coordinate shift coverage, staff training, and issue resolution while modeling company values and promoting a high-performance, guest-focused environment. The role includes supporting staff performance and engagement, monitoring daily operations, responding to team member and guest concerns, approving jackpots and fills, and assisting with administrative, scheduling, and payroll-related tasks. The position also requires adherence to gaming laws, internal controls, company policies, and applicable federal regulations. The work environment is indoors and may include smoke, noise, bright flashing lights, and slippery surfaces. Physical requirements include regularly pushing, pulling, lifting, or carrying up to 50 pounds; regularly squatting, kneeling, reaching, bending, and twisting; frequent sitting at a desk or computer, standing, and walking; and communicating in person, by radio, and by telephone. The role also requires hearing and distinguishing speech or other sounds, distinguishing shades of color, and using tools or equipment requiring a high degree of dexterity. The essential functions must be performed with or without reasonable accommodation.

Requirements

At least 2 years of Slot Operations experience, including leadership or progressive responsibility.
Ability to lead and guide team members in a fast-paced or customer-facing environment.
Strong interpersonal and communication skills for training, feedback, and conflict resolution.
Ability to prioritize tasks, manage time effectively, and follow through on responsibilities.
Flexibility and adaptability to changing operational needs and shift schedules.
Commitment to maintaining a safe, respectful, and inclusive work environment.
Basic understanding of department KPIs, labor management, or guest service standards.
Ability to access and enter information using a moderately complex computer system.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
At least 21 years of age.
High school diploma or equivalent.
Ability to communicate effectively in English, both verbally and in writing.
Obtain and maintain all work cards required by the company, including Nevada Gaming Registration.
Verify the right to work in the United States.
Ability to regularly push, pull, lift, or carry up to 50 pounds and perform the physical activities described in the posting.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Familiarity with collaboration tools such as Microsoft Teams.

Responsibilities

Assist in scheduling, training, supervising, and coaching department staff to promote performance, engagement, and consistent service.
Monitor and support daily operations to align with company standards, safety protocols, and guest satisfaction goals.
Resolve team member or guest concerns, escalating issues to department leadership as needed.
Approve jackpots and fills in accordance with internal controls and departmental procedures.
Supervise slot floor personnel in assigned areas to ensure consistent service and adherence to policy.
Collaborate with the Slot Manager on training, evaluations, scheduling needs, and team member performance management.
Detect and report irregularities involving guests or associates.
Support accurate administrative work, including attendance tracking, supply ordering, and reporting.
Assist with payroll information, scheduling adjustments, and labor compliance as directed by department management.
Ensure compliance with applicable gaming laws, internal controls, company policies and procedures, Title 31, and applicable federal regulations.
Provide timely, outstanding guest service to guests and fellow team members in accordance with company guest service standards.
Perform other duties as assigned.