Slot Assistant Manager

Arizona Charlie's•Decatur, AZ

About The Position

As the Assistant Slot Manager, you support the daily operations of the slot department by supervising assigned floor staff, ensuring timely and professional guest service, and maintaining compliance with gaming regulations. You help coordinate shift coverage, staff training, and issue resolution while modeling company values and promoting a high-performance, guest-focused environment. The position also includes administrative support, such as attendance tracking, supply ordering, reporting, payroll information, and scheduling adjustments. Other duties may be assigned, and the essential functions must be performed with or without reasonable accommodation.

Requirements

At least 2 years of Slot Operations experience, including leadership or progressive responsibility.
Ability to lead and guide team members in a fast-paced or customer-facing environment.
Strong interpersonal and communication skills for training, feedback, and conflict resolution.
Ability to prioritize tasks, manage time effectively, and follow through on responsibilities.
Flexible and adaptable to changing operational needs and shift schedules.
Commitment to maintaining a safe, respectful, and inclusive work environment.
Basic understanding of department KPIs, labor management, or guest-service standards.
Ability to access and input information using a moderately complex computer system.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools such as Microsoft Teams.
At least 21 years of age.
High school diploma or equivalent required.
Ability to communicate effectively in English, both verbally and in writing.
Obtain and maintain all work cards required by the company, including Nevada Gaming Registration.
Verify right to work in the United States.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Regularly push or pull up to 50 pounds and lift or carry up to 50 pounds at floor, knee, waist, and chest levels.
Regularly squat, kneel, reach, bend, and twist; frequently sit at a desk or computer and stand and walk.
Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech or other sounds in person.
Ability to distinguish between shades of color and use tools or equipment requiring a high degree of dexterity.

Responsibilities

Assist in scheduling, training, supervising, and coaching department staff to promote performance, engagement, and consistent service.
Monitor and support daily operations to meet company standards, safety protocols, and guest satisfaction goals.
Resolve team member or guest concerns, escalating issues to department leadership when needed.
Approve jackpots and fills in compliance with internal controls and departmental procedures.
Supervise slot floor personnel in assigned areas to ensure consistent service and adherence to policy.
Collaborate with the Slot Manager on training, evaluations, scheduling needs, and team member performance management.
Detect and report irregularities involving guests or associates.
Support administrative functions, including attendance tracking, supply ordering, and reporting.
Assist with payroll information, scheduling adjustments, and labor compliance as directed by department management.
Ensure compliance with applicable gaming laws, company internal controls, policies and procedures, Title 31, and applicable federal regulations.
Provide timely, outstanding guest service to guests and fellow team members in accordance with company guest-service standards.
Perform other duties as assigned.