Slot Performance Manager
About The Position
The Slot Performance Manager manages and directs the overall operations, supervision, and administration of slot repair operations. The role oversees slot performance analysis and the slot data system, ensures repair logistics and parts inventories are maintained, and develops training for slot repair personnel. It also includes employee supervision and administration, safety and security, and compliance with federal, state, and gaming laws and company policies. The position requires the ability to work in casino environments with secondhand smoke, dust, loud noises, and bright lights, and to respond calmly to guest demands in a fast-paced setting.
Requirements
- High school diploma or equivalent.
- At least one year of supervisory responsibility in the slot department.
- Excellent interpersonal, communication, team-building, and problem-solving skills.
- Must be at least 21 years of age.
- Working knowledge of slot machines and related products, ATMs, kiosks, slot data systems, computer networks, currency counters, and other equipment associated with slot repair.
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Organizational skills and a background in a highly regulated jurisdiction.
- A track record of personally providing excellent customer service.
- Ability to read, write, speak, and understand English.
- Ability to maneuver throughout the casino; stand, stoop, bend, and lie on one’s back for extended periods while working inside slot machine cabinets; push and lift up to 100 pounds; see small objects in poorly lit areas; and use coordination and manual dexterity to work with equipment such as power saws.
- Ability to work quickly in mentally and physically stressful situations and respond calmly to multiple guest demands in a fast-paced environment.
- Ability to work in areas with secondhand smoke, dust, loud noises, and bright lights.
Nice To Haves
- College degree; experience may be substituted for education.
Responsibilities
- Review and analyze slot data, relate it to actual machine performance, and recommend corrective action.
- Administer the slot data system and analyze and recommend changes, enhancements, or corrective action.
- Monitor and maintain the logistical requirements of an effective slot repair operation, anticipating current and future needs.
- Maintain an effective training program for slot repair personnel.
- Control parts inventories and repair expenditures.
- Meet attendance guidelines and comply with regulatory, departmental, and company policies.
- Interview, train, and select employees.
- Conduct performance reviews; make or recommend wage increases or promotions; and recommend or administer disciplinary action.
- Handle employee complaints or grievances.
- Provide for safety and security, and supervise and monitor work.
- Monitor and maintain compliance with federal, state, and gaming laws.
- Perform other duties traditionally associated with the Slot Performance Manager role, as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
