Supervisor, Slot Performance – Preventative Maintenance

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

5d•Onsite

About The Position

Under the direction of the Slot Performance Manager, the Supervisor, Slot Performance is responsible for preventive maintenance of gaming devices, including slot machines, Guest Enrollment Kiosks, and Kiosk Units. The role oversees Slot Preventive Maintenance Technicians and ensures devices are cleaned effectively and within the expected timeframe. The position also performs scheduled preventive maintenance, checks equipment and device functionality, and maintains supplies, equipment, and a clean, safe work area. The work takes place in a busy, fast-paced casino environment that may be crowded and noisy, with exposure to secondhand smoke and other casino-related environmental factors. The role requires frequent standing, walking, hand use, reaching, and communication, as well as frequently lifting or moving up to 50 pounds. Candidates must obtain gaming licensure through a background check before an offer is extended.

Requirements

At least two years of experience leading a team; repair experience or an equivalent trade is preferred.
Ability to use basic preventive maintenance equipment and tools.
Superior communication skills when communicating with management.
Professional leadership skills.
Knowledge of creating Excel spreadsheets for clear reporting.
Ability to solve practical problems.
Ability to work successfully with all levels of the organization, including the gaming office.
Time-management skills.
Collaboration and flexibility.
Ability to frequently stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
Ability to frequently lift and/or move up to 50 pounds.
Close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations before an offer is extended; checks may include credit and criminal background checks.

Nice To Haves

High school diploma or equivalent with mechanical or electronic aptitude.
Prior experience cleaning electrical devices.
Repair experience or an equivalent trade.

Responsibilities

Train incoming Slot Preventive Maintenance Technicians on their expected duties and responsibilities.
Ensure daily scheduling of Slot Preventive Maintenance Technicians.
Inspect and verify technicians’ preventive maintenance work after completion to ensure units are operable.
Schedule units so devices are cleaned within the expected timeframe.
Ensure supplies needed for preventive maintenance are ordered.
Maintain organized inventory of cleaning supplies and equipment.
Perform scheduled preventive maintenance on casino gaming devices using established procedures and maintenance schedules.
Inspect bill validators, kiosk scanners, ticket and card printers, speakers, power supplies, cooling supplies, and related equipment.
Promote positive public and employee relations by providing friendly service and addressing players’ and employees’ needs.
Develop and maintain working knowledge of electronic and electromechanical equipment.
Verify proper casino gaming device functionality following preventive maintenance.
Maintain a clean, safe, hazard-free work environment within the area of responsibility.
Perform all essential preventive maintenance duties.
Comply with Gaming Commission Regulations and Seminole Tribe of Florida and departmental policies and procedures.
Perform other duties as assigned.