Operations Manager

Floor & Decor • La Quinta, CA

5d

About The Position

The Operations Manager is responsible for store operations, including providing customers with an exceptional shopping experience in accordance with company guidelines for sales, customer service, and associate education. The role helps maintain a safe workplace and shopping environment while maximizing store profitability. The Operations Manager supports the General Manager across operational, customer service, administrative, warehouse/logistics, and people-management activities, and may perform additional managerial duties as necessary.

Requirements

• 3–5 years of retail management experience and demonstrated ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to use hands and fingers to handle or feel; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Review profit and loss statements to identify areas for improvement and help the General Manager manage controllable expenses and store profitability.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts; supervise inventory counting processes.
• Assist the General Manager with store-level human resources and loss prevention issues as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as needed.
• Coordinate facility management to help ensure customer and employee safety and security.
• Ensure brand, operating, and store presentation standards are met or exceeded.
• Support and model customer service, including engaging with customers during pickup and checkout and handling claims and other KCM/MOD duties as needed.
• Ensure maximum scheduling coverage, especially during peak traffic periods, and interface with corporate headquarters employees.
• Maintain records and reports for inventory, HR-related matters, and cash office records.
• Ensure e-commerce web orders, including samples, are shipped out.
• Manage the checkbook for P&L and assist the CEM with operational budgets, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and associated claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct or supervise truck appointments, communicate scheduling, and manage logistics scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets in coordination with the warehouse team, including pack-out/overnight work.
• Review and assess associate performance on a timely basis; train, develop, supervise, and assign workloads to associates.
• Ensure the store adheres to COP/SOPs and manage direct reports to support performance.
• Monitor associate retention and career development and communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively.
• Travel occasionally, including by air and car, as required.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed