Operations Manager Jobs

About The Position

Requirements

• At least 3 years of progressive hotel operations experience; alternatively, a 4-year degree with 2 or more years of related experience, or a 2-year degree with 3 or more years of related experience.
• Demonstrated ability to lead cross-functional hotel teams and drive operational results.
• Strong financial acumen, including comfort with forecasting, reforecasting, and expense management.
• Excellent verbal and written communication skills across all levels of associates and guests.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Valid driver's license for the state of Florida.
• Ability to sit, stand, and move throughout the work area for extended periods.
• Ability to occasionally lift or carry materials weighing up to 20 pounds.
• Maintain a professional appearance and wear a name tag in accordance with PAH standards.

Nice To Haves

• Prior Marriott experience, including familiarity with FOSSE.
• Extended-stay hotel operations background.
• Familiarity with Marriott brand standards and systems.

Responsibilities

• Provide visible, day-to-day leadership across hotel operations, including front office, housekeeping, maintenance, and food and beverage as applicable.
• Serve as Manager on Duty as scheduled, maintaining a guest-facing presence during peak periods and responding to escalated concerns.
• Ensure associates are attentive, friendly, courteous, and efficient in their interactions with guests, management, and team members.
• Ensure hotel safe security procedures and monthly safe audits are followed.
• Drive guest satisfaction by ensuring brand-standard service at every touchpoint.
• Be present in public areas during peak times, greeting guests and offering assistance.
• Resolve guest concerns and escalations professionally and urgently, aiming for guest satisfaction.
• Lead departmental training in PAH Management service standards and hold managers accountable for associate development.
• Foster a positive, team-oriented environment through associate motivation and recognition.
• Ensure associates receive fair and equitable treatment in accordance with PAH Management SOPs.
• Monitor and manage financial performance, including monthly reforecasting, line-by-line expense review, and timely, accurate submission of financial documents to the Corporate Office.
• Forecast monthly hotel revenues and line-by-line expenses using previous and projected data.
• Oversee daily Accounts Payable processing and ensure invoices are handled accurately and on time.
• Oversee reservations operations and ensure hotel inventory and revenue management practices are accurate.
• Inspect the property and coordinate preventive maintenance with department managers to keep it clean, maintained, and safe.
• Ensure safety compliance and immediately report incidents and concerns to the General Manager and Regional Director of Operations.
• Assist with vendor contract administration and coordinate outside contractors as directed.

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability
• 401(k) retirement plan
• Term life and AD&D insurance
• Employee incentive program
• Voluntary life insurance for the employee, spouse, and child
• Hotel stay perks through Marriott and Hilton programs
• Accident, critical illness, and hospital indemnity insurance
• Educational reimbursement
• Paid time off
• Manager in Training Program, where applicable
• Competitive base salary/pay commensurate with experience