Operations Manager

Floor & Decor • Stuart, FL

5d

About The Position

The Operations Manager is responsible for store operations, delivering an exceptional shopping experience in accordance with company guidelines for sales, customer service, and associate education, and maintaining a safe workplace and shopping environment while supporting profitability. The role oversees operational standards, inventory, cash handling, facilities, customer service, administrative processes, warehouse and logistics activities, and associate performance. The Operations Manager assists the General Manager and works with other store and corporate teams to meet business goals.

Requirements

• 3–5 years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl; often use hands and fingers to handle or feel.

Responsibilities

• Review profit and loss statements to identify areas for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle counts and inventory-counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources or loss-prevention issues as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to support customer and employee safety and security.
• Help the General Manager manage controllable expenses within budget and drive profitability.
• Ensure brand, operating, and store-presentation standards are met and maintained.
• Support and model customer service that is friendly, helpful, knowledgeable, and responsive; engage customers during pickup and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Maintain adequate scheduling coverage, particularly during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain records and reports related to inventory, human resources, and cash office activity.
• Ensure web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budget, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers’ compensation matters and claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct or supervise truck appointments, communicate schedules, and manage scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets with the warehouse team, including pack-out/overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to associates.
• Ensure the store adheres to COP/SOPs.
• Manage direct reports and monitor associate performance, retention, and career development; communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed