Pharmacy Operations Manager

Walgreens • Rochester Hills, MI

5d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management.

The role supports customer experience by assisting customers and patients, resolving complaints and requests, answering non-clinical questions, and promoting pharmacy services. It assists pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, patient and physician calls, and healthcare services allowed by law. The manager coordinates pharmacy schedules and workflow, helps allocate pharmacy hours, maintains the pharmacy environment and supplies, manages inventory-related activities, and supports required reports and records.

The Pharmacy Operations Manager helps ensure compliance, pharmacy security, asset protection, accurate insurance claim processing, and adherence to company policies and quality-improvement procedures. The role supports pharmacy financial and operational performance, technology and process rollouts, community outreach, and retail partnerships. It also maintains required certifications and training, develops pharmacy knowledge and skills, and communicates with the pharmacy team and participates in store and pharmacy meetings.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Previous people-management or leadership experience.

Nice To Haves

• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities while serving as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable policies, laws, and regulations.
• Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and manage performance, including discipline and termination decisions or recommendations.
• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and promote customer service and healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
• Assist with healthcare service offerings, including vaccines and screenings, where allowed by law and under pharmacist supervision.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Coordinate daily pharmacy activities and schedules, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
• Perform non-licensed business administration and pharmacy inventory management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls and support rollout of new technology and processes and related team action planning.
• Ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
• Follow Good Faith Dispensing requirements, communicate prescription errors to the accountable pharmacist, and follow company error and Continuous Quality Improvement Program procedures.
• Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, and at the Pharmacy Manager’s direction assign pharmacists to, off-site immunization clinics and community events.
• Build and sustain relationships with retail partnerships.
• Hold technicians accountable for attendance, timeliness, legal compliance, and performance; identify knowledge gaps and provide or arrange training.
• Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications, and ensure required selection, recruitment, record retention, and training procedures are followed.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
• Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek feedback, and pursue professional development.
• Communicate relevant support-center messages and emails to the pharmacy team and participate in key store and pharmacy meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED