Pharmacy Operations Manager

Walgreens•Pleasanton, CA

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, applicable laws and regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management. The position supports patient care by assisting with registration, prescription data entry, medication preparation, counting and verification where permitted, patient and physician calls, and healthcare services allowed by law. It coordinates daily pharmacy activities, maintains workflow and inventory, supports reporting and recordkeeping, promotes compliance and security, resolves insurance claim issues, participates in third-party audits, and helps improve pharmacy financials, operational quality, and customer service. The role also coordinates community outreach and off-site immunization clinics at the direction of the Pharmacy Manager. The manager leads technician hiring, onboarding, training, scheduling, and performance accountability, including disciplinary decisions or recommendations. The role maintains required certification and healthcare knowledge, completes company training, and communicates with the pharmacy team and store leadership. A high school diploma or GED, PTCB certification (except in Puerto Rico), and one year of pharmacy technician experience in a retail or hospital setting are required. The position requires English fluency except in Puerto Rico and a willingness to work a flexible schedule, including evenings and weekends. The hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain applicable pharmacy technician certification, registration, and required training.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable laws and regulations.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including disciplinary decisions and termination recommendations or actions as permitted by policy.
Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
Assist with patient registration, prescription data entry, medication preparation, counting, verification where allowed, and patient and physician calls under pharmacist supervision.
Assist with healthcare services, including vaccines and health screenings, where permitted by law and under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the daily pharmacy schedule, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage pharmacy inventory activities that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and support new technology and process rollouts, change management, and team action planning.
Ensure proper operation and maintenance of pharmacy equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; support diversion monitoring and report security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and follow company error and Continuous Quality Improvement procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, timeliness, training completion, and compliance with laws and company policies.
Identify team members’ knowledge gaps and provide or arrange appropriate training.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
Follow company procedures for employee selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, and seek feedback and professional development.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings.