Operations Manager

PAH Management•Cape Canaveral, FL

5d•Onsite

About The Position

The Operations Manager is responsible for day-to-day operational performance, focusing on revenue generation, cost control, guest satisfaction, and associate development. As a key member of the property's leadership team, the Operations Manager serves as Manager on Duty as scheduled. The role provides visible leadership across hotel operations, including front office, housekeeping, maintenance, and food and beverage as applicable. It oversees guest experience, associate training and development, financial forecasting and expense management, reservations and revenue practices, property upkeep, safety compliance, and vendor contract administration. The position is based on-site at Residence Inn Cape Canaveral.

Requirements

At least 3 years of progressive hotel operations experience; alternatively, a 4-year degree with 2 or more years of related experience, or a 2-year degree with 3 or more years of related experience.
Demonstrated ability to lead cross-functional hotel teams and drive operational results.
Strong financial acumen, including comfort with forecasting, reforecasting, and expense management.
Excellent verbal and written communication skills across all levels of associates and guests.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Valid driver's license for the state of Florida.
Ability to sit, stand, and move throughout the work area for extended periods.
Ability to occasionally lift or carry materials weighing up to 20 pounds.
Maintain a professional appearance and wear a name tag in accordance with PAH standards.

Nice To Haves

Prior Marriott experience, including familiarity with FOSSE.
Extended-stay hotel operations background.
Familiarity with Marriott brand standards and systems.

Responsibilities

Provide visible, day-to-day leadership across hotel operations, including front office, housekeeping, maintenance, and food and beverage as applicable.
Serve as Manager on Duty as scheduled, maintaining a guest-facing presence during peak periods and responding to escalated concerns.
Ensure associates are attentive, friendly, courteous, and efficient in their interactions with guests, management, and team members.
Ensure hotel safe security procedures and monthly safe audits are followed.
Drive guest satisfaction by ensuring brand-standard service at every touchpoint.
Be present in public areas during peak times, greeting guests and offering assistance.
Resolve guest concerns and escalations professionally and urgently, aiming for guest satisfaction.
Lead departmental training in PAH Management service standards and hold managers accountable for associate development.
Foster a positive, team-oriented environment through associate motivation and recognition.
Ensure associates receive fair and equitable treatment in accordance with PAH Management SOPs.
Monitor and manage financial performance, including monthly reforecasting, line-by-line expense review, and timely, accurate submission of financial documents to the Corporate Office.
Forecast monthly hotel revenues and line-by-line expenses using previous and projected data.
Oversee daily Accounts Payable processing and ensure invoices are handled accurately and on time.
Oversee reservations operations and ensure hotel inventory and revenue management practices are accurate.
Inspect the property and coordinate preventive maintenance with department managers to keep it clean, maintained, and safe.
Ensure safety compliance and immediately report incidents and concerns to the General Manager and Regional Director of Operations.
Assist with vendor contract administration and coordinate outside contractors as directed.