Operations Manager

NOCO•Lockport, NY

About The Position

NOCO is seeking a Fuels Operations Manager to oversee fuel delivery operations at its Tonawanda and Lockport, New York locations. The role leads driver teams, coordinates and optimizes routes, and promotes a safe, productive, customer-focused team culture while ensuring compliance with DOT regulations and company standards. The manager works with Operations, Customer Service, Sales, Fleet Maintenance, Human Resources, and regional leadership to maintain service and fleet readiness, manage operational costs, and develop employees. The position includes general supervision and development of fuel and propane drivers, including staffing, scheduling, training, evaluations, performance management, coaching, and accountability. It also carries responsibility for safety leadership, driver audits, workplace inspections, accident and near-miss reporting, and compliance with company, OSHA, and transportation requirements. The manager may provide dispatch and delivery coverage when needed and perform other related operational duties.

Requirements

High school education or equivalent.
Class B license, at minimum, with Hazmat and Tanker Endorsements.
Current medical certification.
Must pass background and drug testing as required by federal and/or state transportation regulations.
Ability to drive safely.
Ability to manage and motivate others.
Ability to use navigation tools such as onboard GPS, smartphone apps, web-based maps, or physical maps.
Ability to plan delivery routes and maintain basic logs and records.
Ability to carry out a series of instructions without constant supervision.
Ability to remain professional and courteous at all times.
Ability to sit in a trailer cab for prolonged periods.
Ability to lift and move up to 50 pounds and push or pull up to 50 pounds.
Occasional exposure to toxic or caustic chemicals, fuels, or fumes and to outdoor weather conditions.

Nice To Haves

Minimum of 3 years’ experience in the propane and fuel industry preferred.

Responsibilities

Lead driver teams at both locations to ensure delivery routes are serviced in a timely manner and company productivity goals are met.
Support team culture and individual employee needs, and manage conflict and crises constructively.
Assist in planning and executing delivery routes to maximize efficiency; coordinate new customer locations with Sales and approve tank locations.
Handle incoming calls and emails from Operations, Customer Service, and Sales, and report downtime or other concerns to appropriate management.
Coordinate with Driver/Sales to support safety, customer satisfaction, and communication among involved parties.
Train new drivers and cross-train, certify, and audit existing drivers.
Manage added stops, customer changes, IT issues, and light equipment issues with the team, and install or expand the monitor network.
Work with Fleet Maintenance to ensure enough trucks are operational; monitor vehicle and equipment condition and communicate mechanical downtime and other issues to maintenance personnel.
Assist with equipment movements between terminals and repairs, including weights and measures and tank testing; assist Service with pump and tank repairs when needed.
Provide Dispatch coverage during critical periods or vacations and delivery coverage when needed, operating commercial motor vehicles in accordance with applicable transportation laws.
Communicate fleet status to Regional Managers and the day shift lead.
Work with the Regional Manager on budgets for labor, expenses, and capital expenditures, and implement cost-saving measures when possible.
Arrange commercial motor vehicles in shipping yards for efficient loading patterns and receive material shipments while managing warehouse space, if applicable.
Supervise fuel and propane drivers and oversee delivery-department use of vehicles and personnel.
Establish staffing levels and schedules; provide training, written evaluations, quality spot checks, payroll oversight, and additional-pay incentives.
Work with corporate Human Resources to develop employee talent, understand career goals, and coach employees for advancement.
Delegate and monitor work, manage performance, provide coaching and feedback, and ensure managers address accountability, corrective action, discipline, and documentation.
Ensure employees follow company policies and legal regulations, involve HR when appropriate, and support corporate policies and standard operating procedures.
Perform periodic safety audits for each driver twice per year and ensure conformance with DOT regulations.
Communicate safety goals; orient, train, and coach team members on safety requirements and address safety violations.
Maintain a clean and safe work environment in accordance with company and OSHA standards, including assigned monthly safety inspections.
Report and investigate accidents and near-miss incidents, perform root-cause analysis, and address related performance or discipline issues as appropriate.
Perform other related duties as assigned, which may include day/night team management, plant maintenance, dispatch, fuel tank inventory, truck maintenance, customer-base changes, safety management, truck equipment, winter blend management, and DVIR review.