Pharmacy Operations Manager

Walgreens•Franklin, TN

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care and customer service, including prescription processing, patient registration, medication preparation, non-clinical patient calls, and permitted healthcare services. It coordinates pharmacy schedules and workflow, manages inventory and administrative tasks, maintains records and equipment, supports compliance and security safeguards, and helps resolve insurance claim issues. The manager also supports pharmacy financial and operational performance, community outreach, and off-site immunization events. The position leads technician hiring, onboarding, training, scheduling, and performance accountability; helps ensure required licenses and certifications remain active and compliant; and maintains personal PTCB certification and relevant pharmacy knowledge. It communicates key information to pharmacy staff and participates in store and pharmacy meetings.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

Manage day-to-day non-clinical pharmacy operations and administrative activities to support efficient workflow and a positive patient experience.
Work as a full-time certified pharmacy technician, using pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within applicable company policies, laws, regulations, and business ethics.
Select, hire, onboard, schedule, train, coach, and develop pharmacy technicians; monitor training completion and manage performance, including discipline and termination decisions.
Engage customers and patients, address complaints and requests, answer non-clinical questions, and model customer-service best practices.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally allowed, and patient and physician calls where legally allowed.
Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Coordinate the daily pharmacy schedule, recommend pharmacy-hour allocations, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-clinical pharmacy inventory tasks and annual inventory preparation under pharmacist direction.
Complete non-clinical patient calls and support technology and process rollouts, change management, and team action planning.
Ensure pharmacy department equipment is operated and maintained properly.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards; apply asset-protection practices and report diversion or security concerns.
Follow Good Faith Dispensing policies, communicate prescription errors to the accountable pharmacist, and comply with pharmacy error procedures and the Continuous Quality Improvement Program.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate, at the Pharmacy Manager’s direction, pharmacist assignments for off-site immunization clinics and community events.
Build and maintain relationships with retail partners.
Hold technicians accountable for attendance, punctuality, legal and policy compliance, and performance; identify knowledge gaps and support training.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification and current pharmacy and healthcare knowledge; complete required certifications, education credits, and company training.
Follow performance improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.