Compliance & Enrollment Operations Manager

HEALTHY KIDS PROGRAMS • Town of New Windsor, NY

5d • $55,000 - $65,000 • Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations. The organization operates childcare and education programs across approximately 15 states, including before- and after-school programs, summer programs, Early Learning Centers, and Universal Pre Kindergarten programs.

The manager will take ownership of day-to-day operational issues while coordinating projects, collaborating across departments, and delegating tasks when appropriate. The role includes helping identify and implement automation opportunities to reduce repetitive work and improve efficiency. Childcare experience is not required; relevant backgrounds may include healthcare administration, compliance, enrollment, benefits administration, government programs, education, and other detail-driven environments.

The position is based in person in Fishkill, New York, and collaborates with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership, including the CEO. Success includes accurate registrations, improved subsidy issue tracking, complete and current documentation, timely licensing renewals, fewer recurring problems and less manual rework, clear visibility into outstanding work, and successful automation initiatives.

Requirements

• Organized, resourceful, and detail-oriented, with the ability to balance hands-on work and project coordination.
• Willingness to dig into details and resolve problems directly.
• Ability to manage multiple priorities, deadlines, and follow-ups without losing track.
• Comfort with spreadsheets, databases, reporting tools, and learning new technology.
• Clear communication skills and ability to work effectively across departments.
• Initiative, ownership, follow-through, and a focus on results.
• Experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

• Childcare experience.
• Multi-state regulatory experience.
• Experience analyzing workflows and finding ways to simplify or automate repetitive work.

Responsibilities

• Help ensure applications, documentation, eligibility requirements, and renewals are handled accurately and on time.
• Follow up on missing information, pending approvals, and unresolved registration or subsidy issues.
• Work directly with Registration and Subsidy teams to resolve problems and improve processes.
• Track outstanding items and ensure they are followed through to completion.
• Identify recurring issues and develop practical solutions to improve accuracy, efficiency, and the experience of families and internal teams.
• Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
• Research state-specific requirements and translate them into practical procedures.
• Review records, conduct audits, identify gaps, and follow through on corrective actions.
• Address missing or expiring documentation before it becomes a compliance problem.
• Maintain clear tracking and reporting so leadership can see what is complete, what needs attention, and what remains outstanding.
• Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement or automation.
• Collaborate with each department's designated automation point person to evaluate, prioritize, and coordinate automation opportunities.
• Help define requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
• Follow up with team members to monitor progress, resolve obstacles, and keep projects moving toward completion.
• Review updated workflows to ensure they address the original problem and deliver intended improvements.
• Continue managing day-to-day operational issues while helping teams transition to more efficient processes.
• Coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.

Benefits

• Employer-paid childcare for children enrolled in the organization's programs during working hours.
• Medical, dental, and vision insurance.
• AFLAC supplemental plans.
• 401(k) for eligible employees.
• Paid holidays, PTO, and sick leave.
• On-demand pay.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed