Area Technical Operations Manager - Dialysis

Fresenius Medical Care•Wailuku, HI

About The Position

The Area Technical Operations Manager supports FMCNA’s mission, vision, core values, and customer service philosophy while adhering to the FMCNA Compliance Program and applicable regulatory and company policy requirements. For a defined area, the role oversees the operation, condition, maintenance, and repair of water treatment systems, physical plants, medical equipment, and mechanical and electrical systems, with a focus on patient and staff safety and regulatory compliance. The area typically includes 10 to 25 clinics and 7 to 15 exempt and non-exempt employees. The manager oversees technical services personnel, budgets and financial metrics, maintenance and repair activities, records, training, staffing, audits, and vendor agreements. The role works closely with operations, quality, education, project, and technical leadership on facility changes, equipment installation, compliance, and process improvement. It also provides technical support during emergencies and helps ensure clinics meet applicable company, OSHA, and regulatory requirements.

Requirements

High school diploma or GED.
Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment.
Minimum of four years of supervisory experience.
Minimum of four years of experience in an industrial or medical technical setting; alternatively, three years of experience with an associate degree in electronics/biomedical technology, or two years of experience with a bachelor's degree in a technology or business field.
Attend technical training programs required by state or federal regulations and FMCNA policy.
Valid driver's license issued in the employee’s state of residence.
Ability to use common hand tools and small power equipment.
Ability to train subordinate personnel.
Good verbal and written communication skills.
Basic computer skills, including Microsoft Office and mainframe applications.
Ability to comprehend and communicate in English.
Must meet the requirements of the Ishihara Color Blindness test as a condition of employment.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Overnight travel may be required.

Nice To Haves

Associate degree in electronics/biomedical technology, or equivalent.
Nephrology or biomedical industry technical certification within 24 months of employment.
Certification from one of the following: Board of Nephrology Examiners Nursing and Technology (BONENT) Certified Hemodialysis Technician (CHT); National Nephrology Certification Organization (NNCO) Certified Biomedical Nephrology Technician (CBNT); Water Quality Association (WQA) Water Treatment Specialist (WTS); or Association for the Advancement of Medical Instrumentation (AAMI) Certified Biomedical Equipment Technician (CBET).
Biomedical industry technical certification.

Responsibilities

Manage Technical Services for a defined area, typically consisting of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
Work with Area Managers and/or Directors of Operations to meet operational, financial, and regulatory requirements for Technical Services.
Collaborate with area Quality and Education personnel on cross-functional initiatives.
Manage area financial metrics, including TAP, maintenance parts costs, travel, and expenses.
Maintain data integrity for area management systems, including PeopleSoft, Kronos, and the Service Database.
Pilot and implement new systems and processes as needed.
Oversee repair and maintenance of water treatment, dialysis, ancillary, and test equipment, as well as physical plants, in accordance with manufacturer recommendations and FMCNA policies and procedures.
Ensure repair and maintenance activities are documented and technical records and logs are retained according to policy.
Purchase and maintain service-parts inventory and ensure defective, RGA, and warranty parts are returned on time.
Support and participate in the Quality Assessment and Process Improvement (QAPI) process.
Work with facility staff to meet regulatory and OSHA requirements, and oversee related compliance issues and corrective actions.
Collect and process water and dialysate samples, and review, evaluate, and report quality results in accordance with applicable procedures.
Transport equipment as needed.
Collaborate with the Director of Technical Services to establish operating and financial goals, monitor performance metrics, and implement processes to improve them.
Collaborate with the Regional Technical Operations Manager and Project Manager on technical and physical-plant aspects of DeNovos, relocations, and renovations.
Work with Operations personnel on integration of Technical Services into acquired facilities, technical assessments, and technical aspects of facility projects.
Initiate, monitor, and manage external vendor service and maintenance agreements or contracts.
Ensure applicable manufacturer IFUs are available to personnel and emergency contact lists are maintained and accessible.
Coordinate and provide Technical Services support during natural disasters and other emergencies.
Recruit, interview, and hire Technical Supervisors and/or Biomedical Technicians as needed.
Mentor, train, and serve as a role model and resource for Technical Services personnel; ensure required training and education are provided.
Maintain personnel and training records in accordance with policy and ensure they are accessible to authorized personnel and regulatory agencies.
Provide ongoing and formal annual performance evaluations and oversee corrective actions and Personnel Improvement Plans in accordance with HR policies and procedures.
Keep technical sections of the Clinical Services Integrated Policy and Procedure manual current and implement approved changes.
Participate in facility audits and regulatory surveys, and prepare and implement plans of correction for technical deficiencies.
Schedule and oversee technical staff to ensure appropriate area coverage.
Maintain and update water-system diagrams and valve charts.
Coordinate equipment installation and implementation of product initiatives and improvements.
Perform or assist with the Direct Patient Care Technical Training Program.
Work with Operations personnel to address adverse events and product complaints.
Perform the monthly SAP supply-inventory process and create SAP equipment requisitions as required.
Ensure dialysis machines, water systems, and mixing equipment are installed, operational, and validated according to manufacturer documentation and FMCNA procedures.
Maintain the asset register for 8000 series equipment based on equipment movement and Finance Department criteria.
Assist Operations personnel in reviewing and recommending capital equipment purchases.
Develop and maintain positive working relationships with FMS-affiliated physicians, communicating and disseminating pertinent information as appropriate.
Perform other duties as assigned.