Area Technical Operations Manager - Dialysis

Fresenius Medical Care•Wailuku, HI

6d•$78,000 - $131,000

About The Position

Supports FMCNA’s mission, vision, core values, and customer service philosophy while adhering to its Compliance Program and regulatory and policy requirements. For a defined area, manages the overall operation, condition, maintenance, and repair of water treatment systems, physical plants, medical equipment, and mechanical and electrical systems in the centralized program, helping ensure the safety of patients and staff. Ensures Technical Department personnel comply with company procedures and applicable local, state, and federal requirements, and oversees OSHA and regulatory compliance issues through resolution. Demonstrates commitment to work quality, regulatory compliance, and facility cleanliness. The role manages Technical Services across an area typically consisting of 10 to 25 clinics and 7 to 15 exempt and non-exempt employees. It coordinates with Operations, Quality and Education personnel, technical leadership, project managers, vendors, and affiliated physicians to meet operational, financial, and regulatory requirements. It also oversees staff recruitment, training, performance, coverage, records, equipment and facility maintenance, technical assessments, audits, and support for new facilities, relocations, renovations, emergencies, and acquired clinics. The position requires a high school diploma or GED, supervisory experience, and experience in an industrial or medical technical setting. An associate degree in electronics or biomedical technology (or equivalent) is preferred. Completion of FMCNA’s Biomedical Technician Technical Certification Program is required within the first 24 months of employment. The role requires a flexible schedule, including nights, weekends, and holidays, and overnight travel may be required. Annual pay is listed as $78,000 to $131,000, depending on location and qualifications.

Requirements

High school diploma or GED required.
Minimum of four years of supervisory experience.
Minimum of four years working in an industrial or medical technical setting; alternatively, three years of experience with an associate degree in electronics/biomedical technology, or two years of experience with a bachelor's degree in a technology or business field.
Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required; required certifications must be maintained and current.
Attend technical training programs required by state or federal regulations and FMCNA policy.
Valid driver’s license issued in the employee’s state of residence.
Ability to use common hand tools and small power equipment and to train subordinate personnel.
Good verbal and written communication skills; basic computer skills, including Microsoft Office and mainframe applications.
Ability to comprehend and communicate in English.
Must meet the requirements of the Ishihara Color Blindness test as a condition of employment.
Ability to work a flexible schedule, including nights, weekends, and holidays; overnight travel may be required.

Nice To Haves

Associate degree in electronics or biomedical technology, or equivalent.
Nephrology or biomedical industry technical certification within 24 months of employment, such as BONENT Certified Hemodialysis Technician (CHT) or NNCO Certified Biomedical Nephrology Technician (CBNT).
Biomedical industry technical certification, such as Water Quality Association Water Treatment Specialist (WTS) or AAMI Certified Biomedical Equipment Technician (CBET).

Responsibilities

Manage Technical Services operations for a defined area, typically comprising 10 to 25 clinics and 7 to 15 employees.
Coordinate with Area Managers and/or Directors of Operations to meet Technical Services operational, financial, and regulatory requirements; collaborate with Quality and Education personnel on cross-functional initiatives.
Oversee area financial metrics, including TAP, maintenance parts costs, travel, and expenses, and maintain the integrity of area-level management-system data, including PeopleSoft, Kronos, and the Service Database.
Pilot and implement new systems and processes as needed.
Supervise repair and maintenance of water treatment, dialysis, ancillary, and test equipment, as well as physical plants, following manufacturer recommendations and FMCNA procedures.
Document repair and maintenance activity; manage service-parts inventory; and ensure defective, RGA, and warranty parts are returned on time.
Participate in QAPI, cooperate with facility staff on regulatory and OSHA compliance, and collect, process, review, evaluate, and report water and dialysate samples and results.
Transport equipment as needed and coordinate technical support during natural disasters and emergencies.
Collaborate with the Director of Technical Services to establish operating and financial goals, monitor performance metrics, and implement improvement processes.
Coordinate with the Regional Technical Operations Manager on water treatment equipment selection for new facilities, relocations, and renovations; work with Project Managers on technical and physical plant matters and support integration of acquired facilities.
Conduct technical assessments for clinics in the assigned area and initiate, monitor, and manage external vendor service and maintenance agreements.
Ensure applicable manufacturer instructions for use are available, maintain emergency contact lists, and update water system diagrams and valve charts.
Recruit, interview, and hire Technical Supervisors and Biomedical Technicians as needed; mentor and train technical personnel and ensure their training and personnel records are maintained.
Provide formal annual and ongoing performance evaluations; oversee corrective actions and personnel improvement plans in accordance with HR policies.
Keep technical sections of the Clinical Services Integrated Policy and Procedure manual current, implement approved technical policy changes, and retain technical records and logs according to company policy.
Participate in facility audits and surveys and prepare and implement plans of correction for technical deficiencies.
Schedule and oversee technical staff to provide appropriate area coverage.
Coordinate equipment installation and product initiatives; assist with Direct Patient Care Technical Training; and work with Operations on adverse events and product complaints.
Perform monthly SAP supply inventory processes and create SAP equipment requisitions.
Ensure dialysis machines, water systems, and mixing equipment are installed, operational, and validated according to manufacturer documentation and FMCNA procedures.
Maintain the asset register for 8000 series equipment according to equipment movement and Finance Department criteria; assist Operations with capital equipment reviews and recommendations.
Develop and maintain positive working relationships with affiliated physicians and communicate pertinent information as appropriate.
Perform other duties as assigned.
Provide outstanding service to internal and external customers, communicate effectively and promptly, and take initiative to resolve and follow up on customer issues.