Pharmacy Operations Manager

Walgreens•Detroit, MI

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The position supports patient care and pharmacy operations, including prescription processing, patient and physician calls, permitted health services, inventory management, reporting, insurance claims, audit participation, equipment upkeep, security safeguards, and compliance with company policies and applicable laws. The manager coordinates daily pharmacy activities, supports community outreach and off-site events, and works with the Pharmacy Manager and Store Manager to improve pharmacy financials, operational quality, and customer service. The role leads technician hiring, onboarding, training, and scheduling; monitors training and credentials; and supports team performance and engagement. The manager maintains PTCB certification and current pharmacy and healthcare knowledge, completes required training, and participates in store and pharmacy communications and meetings. The position requires a flexible schedule that may include evenings and weekends. The hourly range is $22.50–$35.75; the offered rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer service practices.
Support patient care through patient registration, prescription data entry, medication preparation, counting and verification where allowed, and patient and physician calls under pharmacist supervision.
Assist with permitted healthcare services, including vaccines and health screenings, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Coordinate the daily pharmacy schedule and recommend allocation of pharmacy hours.
Maintain a clean, orderly, and adequately stocked pharmacy.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy inventory tasks that do not require pharmacist licensure, including annual inventory preparation.
Complete non-clinical patient calls and drive rollout of new technology and processes.
Ensure proper operation and maintenance of pharmacy equipment and collaborate on recordkeeping and security safeguards.
Follow Good Faith Dispensing policies, asset protection techniques, and diversion-monitoring procedures; report pharmacy security concerns.
Communicate prescription errors to the accountable pharmacist and follow company error and Continuous Quality Improvement Program procedures.
Ensure accurate insurance claim processing, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and assign pharmacists to off-site immunization clinics and community events as directed.
Build and sustain relationships with retail partners.
Hire, onboard, train, schedule, and develop pharmacy technicians; monitor timely training completion and identify and address knowledge gaps.
Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for attendance, timeliness, and legal compliance.
Assist the Pharmacy Manager in monitoring pharmacy and team member licenses, registrations, and certifications for active and compliant status.
Maintain PTCB certification and required state certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge, follow performance improvement plans, seek feedback, and pursue professional development.
Communicate relevant messages from the support center and participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.