Assistant Operations Manager

Motivate • Washington, DC

4d

About The Position

Motivate is seeking an Assistant Operations Manager to ensure efficient daily service delivery operations for Washington, DC’s bikeshare system. The role supervises operational staff, provides employees with the resources needed to perform their duties, partners with team members to identify and implement operational improvements, and ensures safety and performance standards are met or exceeded.

The starting schedule is Sunday through Wednesday, 1:30 PM to 11:30 PM, covering four 10-hour shifts. Schedules may change based on business needs. Motivate operates micromobility services and infrastructure in cities and describes its work as supporting communities through bikeshare operations and first- and last-mile transportation and logistics.

Requirements

• Prior experience in warehouse and field-based fleet operations.
• Previous supervisory experience with an hourly operations team.
• Experience overseeing employees in a union environment and engaging them to support productivity and success.
• Strong organizational, analytical, and problem-solving skills.
• Ability to thrive as a self-starter in a fast-paced, quickly changing environment.
• Proficiency with Microsoft Office Suite and ability to learn new software quickly.
• Excellent written and verbal communication skills with a wide range of audiences.
• Current driver’s license and ability to meet Motor Vehicle Record requirements.

Responsibilities

• Develop schedules and supervise the service delivery team daily, ensuring shift start and end processes run smoothly.
• Supervise and train employees, monitoring on-shift performance to ensure departmental metrics are met.
• Lead daily operational standups covering shift goals and safety topics, and record and report daily operational metrics.
• Use performance data to design and modify operational procedures so performance metrics are met and improved.
• Ensure safety-related and quality-control processes are established and followed.
• Provide operational staff with the resources needed to perform their duties and work with team members to implement operational improvements.

Benefits

• Comprehensive medical, dental, and vision plans.
• Life, accidental death, long-term disability, and short-term disability insurance options.
• Paid time off and sick time.
• Paid parental leave.
• 401(k) retirement plan with company match.
• Annual bikeshare membership.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed