Operations Director Jobs

About The Position

Requirements

• 10+ years of progressive, management related experience
• PharmD or Bachelor of Science, Pharmacy; or equivalent
• Excellent eye for business
• Understanding of retail pharmacy processes
• Proven track record to lead ground-breaking change efforts
• Proven understanding of Pharmacy Landscape and Retail Industry
• Strong existing / collaborative relationships with regulatory and advocacy partners
• Strong interpersonal and people leadership skills; ability to empower a team
• Demonstrated skills in relationship building and influencing to achieve results
• Strong leadership, collaboration, coaching and mentoring skills required
• Strong verbal and written communication skills
• Resides in Saskatchewan or Manitoba
• Regular travel is required, often requiring overnight stays.

Nice To Haves

• PharmD or Bachelor of Science, Pharmacy and a Class A Pharmacists license preferred
• MBA preferred

Responsibilities

• Full P&L accountability for pharmacies within Loblaw Companies Ltd. Grocery banners in Manitoba, Saskatchewan and Northern Ontario; investigate, understand, review, and identify critical P&L components such as labour, inventory, growth opportunities etc.
• Responsible for delivering on period results; proactive approach to identify gaps and opportunities.
• Strive for continuous improvement in script growth and professional services, maintaining a thorough understanding of the competitive landscape.
• Discuss business expectations relative to store execution/results.
• Lead with our culture principles: Be Authentic, Build Trust, Make Connections, and our CORE (Care, Ownership, Respect, Excellence) values in mind.
• Build and implement recruitment strategy and engagement/retention plans, in partnership with Human Resources; coordinate with and support Directors to ensure staffing needs are met.
• Continuous talent development of Pharmacy Directors as it relates to the multifaceted pharmacy market and leadership.
• Drive a positive, performance culture where colleagues feel accountability and ownership to impact a positive difference each day.
• Partner with HR to actively build and lead talent, addressing underperforming colleagues, and participating in the recruitment process through interviews and identifying suitable candidates.
• Monitor and review weekly sales projections, labour and workflow, shrink, and inventory, training, professional services, quality assurance, promotional programs, store presentation and project rollouts with Directors.
• Consistent communication with Directors to keep them updated on the implementation of programs and initiatives, accountabilities, and provincial pharmacy regulatory changes.
• Find opportunities through review of store standards, department appearance, merchandising, signing, backroom and labour standards, resulting in improved department conditions, sales and costs based on execution of recommended solutions; resulting in a professional appearance and level of service, improved quality assurance, sales and costs.
• Lead and advise the timely execution of Pharmacy projects, initiatives, monthly department plans and rollouts.
• Support and assist Directors with development/projects, set-up of all new store openings and expansions.
• Assess and communicate feedback on projects, support programs or layout concerns to central teams.
• Regular dialogue with the enterprise pharmacy team and Ops VP, relative to upcoming promotions, staffing, service and store specific commitments.
• Build and maintain strong relationships with District Managers and Vice Presidents of respective grocery banners to ensure appropriate knowledge and partnership and business insight.
• Competitive monitoring of Pharmacy retail environment in respective provinces to ensure Loblaw pharmacies are the industry leaders.
• Apply expertise on provincial and federal pharmacy regulations as well as standard operating procedures and policies.
• Promote representation on provincial regulatory bodies and advocacy groups (applicable associations).
• Share insights into the competitive landscape with the enterprise pharmacy team (fees, market share, pricing, volumes, programs, promotions, pharmacy talent).

Benefits

• progressive careers
• comprehensive training
• flexibility
• competitive benefits