Director of Operations and HR

Palm Tree Recruiters•Toms River, NJ

1d•Onsite

About The Position

The Director of HR Operations & Workflow Management oversees the day-to-day execution of HR processes across Blossom ABA Therapy, ensuring onboarding, offboarding, HRIS updates, documentation, device management, office administration, and recruitment operations run smoothly and consistently across all states. This operations-focused leader organizes workflows, manages projects, and keeps teams aligned. The role ensures that HR policies and procedures developed by the Director of HR Compliance & Regulatory Affairs are carried out accurately and consistently. It is strictly operational and does not own payroll, credential tracking, regulatory compliance, or high-risk investigations. The position is based in-office in Toms River, New Jersey, and supports multi-state HR operations. It is full-time and exempt, and reports to the Chief Operating Officer (COO).

Requirements

Experience leading HR operations, workflow management, or project-driven HR functions.
Strong communication, organization, and problem-solving skills.
Experience with onboarding, offboarding, LMS, HRIS systems, or multi-site HR operations.
Experience supervising administrative staff.
Ability to travel as needed.

Nice To Haves

Experience overseeing recruiting operations.
Familiarity with CentralReach, Monday.com, Viventium, or similar systems.
Behavioral health or healthcare operations experience.

Responsibilities

Oversee daily HR operations and ensure processes are carried out consistently across all states.
Maintain accurate HRIS records, employee files, and operational documentation.
Implement and uphold HR policies and workflows created by the Compliance function.
Identify operational gaps and streamline processes to improve efficiency and consistency.
Provide direction and support to HR staff, including HR Generalists and the Office Manager.
Manage the full onboarding process for new hires, including background checks, paperwork, HRIS setup, and welcome materials.
Ensure managers complete onboarding tasks and follow established workflows; maintain onboarding checklists and audit files for completeness.
Coordinate onboarding timelines with the Credentialing Specialist while keeping credential tracking separate.
Manage offboarding for resignations, terminations, and transitions, including exit documentation, system access removal, and HRIS updates.
Ensure managers complete offboarding tasks, including equipment returns and communication steps.
Conduct exit interviews for routine separations and escalate sensitive matters to HR Compliance.
Audit offboarding files for accuracy and policy adherence.
Oversee the lifecycle of company devices, including assignment, return, and inventory tracking.
Ensure devices are prepared for new hires and collected during offboarding; maintain device logs and partner with IT on configuration, troubleshooting, and replacements.
Audit device records regularly to ensure accountability.
Lead and support the Office Manager; ensure administrative workflows are completed accurately and on time.
Oversee office operations, including supplies, mail, scheduling support, and general administrative coordination.
Support employee-facing tasks such as welcome packets, badges, and equipment distribution; provide coaching, feedback, and performance support as needed.
Oversee the Director of Recruitment and ensure recruiting operations meet staffing needs.
Monitor recruiting metrics such as vacancies, time-to-fill, and candidate flow; support recruiter performance, pipeline management, and coverage strategies.
Ensure hiring workflows and documentation follow established HR policies.
Coordinate with HR Compliance on hiring decisions involving legal or regulatory considerations.
Serve as the first point of contact for routine employee relations issues, such as attendance concerns or minor conflicts.
Conduct initial fact-finding and escalate high-risk matters to HR Compliance.
Support managers with basic performance documentation and corrective action templates.
Track employee-relations trends and share updates with HR Compliance; maintain accurate documentation and HRIS updates.
Work closely with HR Compliance to ensure policies and procedures are followed.
Partner with Recruiting, Credentialing, Finance, Admissions, and Operations to support smooth workflows and consistent communication.
Conduct routine audits of onboarding, offboarding, HRIS accuracy, documentation, and device management.
Ensure day-to-day HR operations follow established policies and procedures; escalate regulatory or legal questions to HR Compliance.
Support unemployment claims, basic compliance tasks, and audit preparation under Compliance direction.