Director of HR Operations

ARCO Companies•St. Louis, MO

8d•Onsite

About The Position

The Director of HR Operations serves as the operational backbone of the Human Resources function and reports directly to the Chief Human Resources Officer (CHRO). This leader oversees the systems, processes, data governance, compliance programs, service delivery models, and technology partnerships that enable HR to operate efficiently and effectively across the organization. The role leads HR service delivery and shared services, acts as the business owner for HRIS and related technology platforms, and oversees workforce data, reporting, and analytics. It designs and improves HR processes, provides oversight for major initiatives and projects, and ensures employment compliance and regulatory reporting. The Director also builds and develops a high-performing HR Operations team and partners with leaders across HR, IT, Finance, Legal, and the business to support organizational effectiveness and growth.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field.
8–10 years of progressive Human Resources experience.
At least 4 years of leadership experience in HR Operations, Shared Services, HR Technology, or a related function.
Demonstrated experience as a business owner for an enterprise HRIS platform such as Workday, UKG, SAP SuccessFactors, ADP Workforce Now, Dayforce, or similar.
Experience managing HR service delivery models, shared services, case management systems, and service level agreements.
Experience overseeing HR compliance programs and regulatory reporting requirements.
Strong understanding of HR technology, data governance, reporting, and analytics.
Proven project management and process improvement expertise.
Ability to build partnerships with executive leaders and stakeholders in IT, Finance, Legal, and operations.
Excellent communication, presentation, and relationship management skills.
Strong business acumen and strategic thinking capabilities.
Demonstrated ability to lead change and drive organizational adoption.
Strong organization, analytical, problem-solving, and leadership skills.
Proficiency with Microsoft Office and HR technology platforms.

Nice To Haves

Master’s degree or MBA.
SHRM-SCP, SPHR, or equivalent senior HR certification.

Responsibilities

Lead the HR service delivery model and ensure associates and managers receive timely, accurate, and consistent HR support.
Establish and monitor service level agreements across HR service categories; oversee case management, escalation protocols, and resolution standards.
Improve service quality, response times, and associate satisfaction, and maintain self-service resources, knowledge bases, and HR support tools.
Lead and develop the HR Shared Services team.
Serve as the HR business owner for the HRIS and related HR technology platforms, partnering with IT on governance, change management, and enhancements.
Define business requirements, oversee user acceptance testing, support implementations, evaluate technology solutions, manage vendors, and promote adoption.
Establish HR data governance standards and controls; ensure workforce data accuracy, consistency, and integrity.
Oversee HR reporting, executive dashboards, scorecards, and workforce analytics; partner with Finance on headcount reporting and workforce planning metrics.
Conduct audits and improve data quality and reporting accuracy.
Design, document, standardize, and optimize HR processes across the associate lifecycle; maintain procedures and operational guidelines.
Identify automation and workflow improvements and partner with HR Business Partners and Centers of Excellence on effective process execution.
Oversee major HR initiatives, system implementations, and organizational projects; coordinate cross-functional partners and manage change communications.
Monitor project milestones, risks, resource allocation, and performance; maintain visibility into the HR project portfolio and address obstacles.
Ensure compliance with federal, state, and local employment regulations and oversee regulatory filings, including EEO-1, ACA, and VETS-4212.
Maintain compliance calendars, audit-ready documentation, and HR records; partner with Legal on regulatory changes and monitor multi-state employment and leave laws.
Build, lead, coach, and develop the HR Operations team; set expectations, accountability measures, and development plans.
Foster service excellence and continuous improvement, develop succession plans, and partner with the CHRO on organizational design and future team growth.

Benefits

Industry-leading performance-based bonus program.
Employee Stock Ownership Plan (ESOP).
Traditional and Roth 401(k).
Tuition reimbursement for associates.
Scholarship for associates’ children, up to $28,000 per child.
One-month paid sabbatical after every five years of employment, plus $5,000 for travel.
One week of paid volunteer leave each year.
100% charitable match.
Medical, dental, and vision insurance coverage.
100% paid 12-week maternity leave.