Director of Resort Operations

Little Palm Island, a Noble House Resort•Summerland Key, FL

6d•Onsite

About The Position

Little Palm Island is a private-island luxury resort located about 30 minutes from Key West and accessible only by the resort’s private ferry. The property features 30 luxury suites, a Balinese-style spa, and waterside dining. The Director of Resort Operations will lead resort operations and help deliver the Managing Director’s and Noble House Hotels & Resorts’ vision for the property. The role calls for a hands-on, visible leader who can set strategic direction, mentor teams, and step in where needed to provide exceptional guest experiences. The position oversees department leaders and operations across areas including the rooms division, wellness, property operations, marine services, spa, boutique, concierge services, and guest services. The leader is responsible for developing high-performing teams, driving financial performance, maintaining high service and luxury standards, and fostering personalized, anticipatory hospitality. The role also involves building discreet, meaningful connections with ultra-high-net-worth guests and partnering with executive leadership to ensure seamless operations. The role is based in a remote island setting and is described as a lifestyle opportunity. Subsidized corporate housing is included.

Requirements

Proven background in luxury resort, island, or hospitality management.
Experience leading a team in a luxury setting, including administrative responsibilities.
Deep experience working with ultra-high-net-worth clients.
Hands-on, operationally driven leadership style with a visible presence across the property.
Ability to set strategic direction, mentor teams, and step in as needed to ensure an exceptional guest experience.
Calm, solution-driven mindset.
Readiness to embrace the beauty and remoteness of island life.
Highly professional, welcoming personality and a can-do attitude.

Responsibilities

Lead the daily operations of the luxury resort and ensure exceptional guest experiences, operational excellence, and consistently high service standards.
Oversee department leaders and operations across rooms division, wellness, property operations, marine services, spa, boutique, concierge services, and guest services.
Develop and lead high-performing teams through visible, hands-on leadership and mentoring.
Drive financial performance.
Maintain a culture of personalized, anticipatory hospitality.
Partner with executive leadership to deliver seamless operations.
Uphold the property’s brand, quality, and luxury standards.
Build discreet, meaningful connections with elite guests.