Director of Housekeeping - Seaside Resort

MasterCorp, Inc. • Galveston, TX

3d

About The Position

The Director of Housekeeping oversees MasterCorp resort site or sites within an assigned division. The role provides leadership, motivation, accountability, and development for associates, and ensures sites consistently meet quality, timeliness, and budget objectives. The Director maintains professional relationships with resort management, vendors, and service providers, and fosters effective communication and partnership with site, regional, and corporate teams. The role also ensures that the company’s mission and values are followed, with decisions guided by the best interests of the company, its associates, and customers.

The Director monitors operational performance, staffing, recruiting, onboarding, training, retention, safety, transportation, and management-team effectiveness. The position requires regular communication with resort staff and a customer-first approach. The Director may also perform Executive Housekeeper duties as needed, and may be assigned additional tasks by MasterCorp Management.

Requirements

• At least five years of progressively responsible experience in housekeeping operations, including successful mega-site responsibility.
• Associate’s degree in a field directly related to the position, or an equivalent combination of education and experience.
• Proven track record of driving strong performance and key field-operations metrics.
• Outstanding leadership skills, including the ability to lead teams, train talent, effect change, and build talent.
• Strong writing, verbal presentation, and client-facing skills.
• Effective written and verbal communication in English.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Monitor quality, timeliness, and budget performance indicators; hold the site management team accountable for measurable results and create action plans when targets are not met.
• Ensure an active recruiting strategy is in place, monitor staffing levels, and coordinate with the RD, field recruiters, and HR Manager to maintain staffing.
• Ensure onboarding, training, retention, and recognition processes are in place and followed, working with EH and AEH.
• Interview, select, onboard, and oversee training of site personnel, including Executive Housekeepers and Assistant Executive Housekeepers.
• Evaluate, coach, develop, and discipline members of the management team as needed.
• Ensure a safe working environment through safety committee meetings, training, and good practices.
• Ensure an effective site transportation strategy, efficient use of vehicles and drivers, adherence to vehicle safety protocols, and maintenance of other assets.
• Communicate company objectives to the management team through organized, scheduled meetings.
• Build professional relationships and maintain frequent communication with resort management and other key resort staff.
• Promote a customer-first culture and professional conduct with MasterCorp clients, client owners, and guests.
• Perform Executive Housekeeper duties as needed.
• Undertake additional tasks as directed by MasterCorp Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree