Director of Housekeeping - Seaside Resort

MasterCorp • Galveston, TX

2d

About The Position

The Director of Housekeeping (DOH) oversees one or more MasterCorp resort sites within an assigned division. The role provides leadership, motivation, accountability, and development for associates, and ensures the site consistently meets quality, timeliness, and budget objectives. The DOH builds and maintains professional relationships with resort management, vendors, and service providers, and promotes effective communication and partnership with the site management team and regional and corporate personnel. The position is expected to uphold MasterCorp’s mission and values and act in the best interests of the company, its associates, and customers.

The DOH monitors site performance and staffing, develops talent and management teams, maintains recruitment, onboarding, training, and retention strategies, and ensures safe work practices and effective transportation operations. The role also builds a customer-first culture and may perform Executive Housekeeper duties as needed. Additional tasks may be assigned by MasterCorp Management.

Requirements

• At least five years of progressively responsible experience in housekeeping operations, including successful responsibility for a mega site.
• Associate’s Degree in a field directly related to the position, or an equivalent combination of education and experience.
• Proven record of driving strong performance and key field operations metrics.
• Outstanding leadership skills and the ability to lead teams, train talent, and effect change.
• Track record of developing talent.
• Strong writing, verbal presentation, and client-facing skills.
• Effective written and verbal English communication.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.

Nice To Haves

• Bilingual Spanish skills.

Responsibilities

• Monitor quality, timeliness, and budget performance indicators and ensure the site management team works together to meet targets.
• Hold the team accountable for measurable results and develop action plans when key metrics are not achieved.
• Ensure an active recruiting strategy is in place, monitor site staffing levels, and communicate staffing plans with the Regional Director, field recruiters, and HR Manager.
• Ensure onboarding, training, retention, and recognition strategies are in place and followed, working with Executive Housekeepers and Assistant Executive Housekeepers.
• Interview, select, onboard, and oversee training for site personnel, including Executive Housekeepers and Assistant Executive Housekeepers.
• Evaluate, coach, develop, and discipline management team members as needed.
• Promote a safe working environment through safety committee meetings, training, and sound practices.
• Ensure an effective site transportation strategy, efficient use of vehicles and drivers, compliance with vehicle safety protocols, and maintenance of other assets.
• Communicate company objectives to the management team through organized and scheduled meetings.
• Build professional relationships and maintain frequent communication with resort management and key resort staff.
• Develop a customer-first culture and behave professionally with MasterCorp clients, client owners, and guests.
• Perform Executive Housekeeper duties as needed.
• Complete additional tasks as directed by MasterCorp Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree