Director, Operations

Macy's•Portland, TN

5d•$98,900 - $164,800

About The Position

The Director, Operations directs day-to-day inbound and/or outbound operations and, with other senior executive staff, leads short- and long-term strategic planning to achieve facility and organizational goals. The role oversees operational performance, develops strategies to improve profitability, productivity, and efficiency, and drives continuous process improvement and organizational change. It also supports executive and colleague development, staffing plans, safety, and a customer-focused workplace.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
At least 5 years of related experience.
Leadership ability to direct inbound and outbound operations, achieve targets, and align operations with facility and organizational goals.
Ability to coach and guide executive team members and colleagues.
Strong communication skills, including clear and concise presentation of information and continuous communication.
Ability to identify and solve problems promptly and effectively.
Proficiency in Microsoft Office, including Word, Excel, and Access, and experience summarizing data and outlining directions.
Strong understanding of warehouse management and supply chain/logistics trends.
Ability to plan and execute strategies effectively.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and frequent movement, standing, and reaching; stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Direct inbound and outbound operations to meet or exceed targets for Units Per Hour (UPH), Cartons Per Unit (CPU), Service on Time (SOT), and Fill Rate.
Coach and guide executive team members and oversee colleague counseling and coaching activities.
Ensure departments meet or exceed standards for safety, cost control, quality, processing efficiency, reliability, and customer service.
Develop and implement short- and long-term strategies to improve profitability, productivity, and operational efficiency.
Assess work processes and identify and implement opportunities for optimization.
Cultivate a work culture dedicated to superior customer service.
Establish and uphold procedures and metrics to meet customer satisfaction goals.
Drive and manage organizational changes related to growth.
Analyze activities, costs, operations, and forecast data to measure progress toward department goals.
Develop training programs and ensure colleagues understand and follow them.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Promote a safe work environment and enforce safety protocols.
Work with operational leaders to anticipate staffing needs based on volume plans and develop and use staffing tools to respond to business demand.
Perform additional duties, special projects, or assignments as needed.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.
Tuition reimbursement.