Director of Day Habilitation Operations

Bridgewell • Danvers, MA

1d

About The Position

The Director of Day Habilitation Operations supports and supervises Bridgewell’s day habilitation programs, ensuring operational standards and compliance requirements are met. The role provides leadership to program managers and staff, promotes quality services and employee development, oversees staffing and budgets, and collaborates with clinical, residential, healthcare, and community partners to support the needs of people served. The position also supervises the Clinical Team, including OT, SLT, and PT, and serves as an on-call director on a rotating basis.

The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., for 40 hours per week. The role requires a related-field bachelor’s degree and 5–7 years of relevant experience, or a preferred related-field master’s degree and 3–5 years of relevant experience. Supervisory and team leadership experience, budget management experience, and understanding of the clinical needs of people served are also required. Direct experience in a day habilitation program is strongly preferred.

The position includes physical demands such as climbing stairs, assisting people served with movement and personal care, and lifting or moving people or equipment as required. A valid U.S. driver’s license, at least one year of driving experience, and the ability to drive a 12-passenger van and/or wheelchair van are required. Acceptable CORI results are also required.

Requirements

• Related-field bachelor’s degree and 5–7 years of experience working with people with developmental disabilities, including people with medical and behavioral challenges; alternatively, a related-field master’s degree and 3–5 years of such experience (the master’s degree is preferred).
• At least 3–5 years of supervisory and team leadership experience.
• At least 3–5 years of budget management experience.
• Working experience understanding the clinical needs of people served.
• Valid U.S. driver’s license and at least one year of driving experience.
• Ability to lead and supervise leaders and ensure teams meet performance standards.
• Strong conflict-resolution and problem-solving skills.
• Knowledge of DDS and CARF regulations, behavior management, and human rights.
• Ability to set priorities, coach leaders on delegation and prioritization, delegate effectively, communicate expectations, and establish deadlines.
• Coaching and mentoring skills.
• Strong written and verbal communication skills.
• Ability to encourage employee engagement and foster an inclusive work environment.
• Strong computer skills, including data entry coordination, Microsoft Office, and records management systems.
• Ability to obtain and maintain PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR, and other certifications or training required by program needs and Bridgewell policies.
• Demonstrated ability to drive a 12-passenger van and/or wheelchair van.
• Demonstrated ability to manage an operating budget effectively.
• Ability to climb stairs and physically assist people served with movement, personal care, and other activities of daily living, including lifting, balance support, and physical interventions as needed.
• Acceptable CORI results according to Bridgewell policy.

Nice To Haves

• Direct experience working in a day habilitation program.
• Master’s degree in a related field.

Responsibilities

• Directly supervise Day Habilitation Program Managers and ensure performance standards and agency requirements are met.
• Oversee staffing patterns and collaborate with program management on recruiting and selecting candidates.
• Promote professional growth through coaching, mentoring, and ongoing training.
• Maintain a positive work climate through staff supervision, recognition, employee appreciation, and development.
• Collaborate with the Day Habilitation Clinical Team on intake, referrals, transfers, and discharges.
• Maintain systems for measuring service quality and ensuring compliance with MassHealth, Department of Labor, DDS, CARF, and Bridgewell requirements and policies.
• Develop and monitor program budgets with the Vice President of Day Habilitation and Community Engagement, review budgets monthly, and raise significant issues with the Vice President.
• Conduct monthly utilization reviews.
• Build and maintain relationships with funding sources, community groups, families, and other service providers.
• Collaborate with day program management, residential directors and managers, and clinical teams to address individual and operational needs.
• Review, monitor, and develop curricula that support program goals and individuals’ service-plan goals.
• Participate in the MassHealth Day Habilitation Coalition, ADDP, and other assigned groups.
• Supervise the Clinical Team, including OT, SLT, and PT.
• Collaborate with the Health Care Coordinator, nursing, and BCBAs to address the needs, concerns, growth, and development of individuals served.
• Provide constructive feedback and recognition to direct reports and conduct timely performance evaluations.
• Ensure staff maintain required certifications and complete mandatory training.
• Identify talent for key openings and help develop recruitment pipelines and succession plans.
• Address employee concerns with Human Resources and management, including mentoring, training, development opportunities, and disciplinary action as appropriate.
• Serve as On-Call Director on a rotating basis.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision health benefits.
• Generous paid time off, including the employee’s birthday off.
• Collaborative work environment that values new insight and personal contributions.
• Training and development opportunities.
• Additional compensation for on-call rotations.
• Opportunities for professional development and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director