Director of Operations

USA Clinics Group•Northbrook, IL

6d•Onsite

About The Position

The Director of Operations is responsible for continuous improvement across business and clinical operations under the guidance of the SVP of Operations. This full-time role is based at the corporate office in Northbrook, Illinois, and may include weekend work when needed. Compensation is $115,000–$145,000, based on experience and qualifications. USA Clinics Group is a network of outpatient vein, fibroid, vascular, and prostate centers with more than 170 clinics. Its mission is to provide life-changing, minimally invasive care close to home. The organization describes its culture as focused on innovation, compassion, and accountability.

Requirements

At least 7 years of experience in multi-site healthcare operations; ambulatory, urgent care, or outpatient experience is preferred.
Strong command of compliance, risk mitigation, and field team leadership.
Experience leading managers across regions or states.
An operational mindset and comfort with data, dashboards, and scaling processes.

Nice To Haves

Experience in ambulatory, urgent care, or outpatient healthcare operations.

Responsibilities

Define and track KPIs related to performance, patient experience, and business team productivity.
Implement performance dashboards, standard operating procedures, and standardized workflows.
Collaborate with HR, Compliance, Training, and Regional Clinical Leads to align operations.
Drive staff performance management, retention strategies, and operational consistency.
Proactively identify and address risks or inefficiencies across markets.
Perform additional duties as assigned.