Director of Operations
About The Position
The Director of Operations directs business operations across the Northern Phoenix, Arizona metro region, which includes 10 or more dental offices and is expected to grow and expand. The role is responsible for employee development, growth and profit objectives, customer service, hiring, coaching, and control of payroll, facility, and operating expenses. The position is field-based and requires frequent travel throughout the region, typically four to five days in the field. The Director drives operational, financial, and clinical performance across the region; oversees daily office operations and performance goals; analyzes key performance indicators and implements improvement strategies; and aligns regional objectives with company strategy. The role leads and develops regional and office leaders, supports employee engagement and retention, and partners with clinical teams to uphold patient-care quality and compliance.
Requirements
- Bachelor’s degree.
- At least five years of experience managing multiple practice or site locations, preferably seven or more locations.
- Dental industry experience is preferred.
- Proven track record of year-over-year growth.
- Proven track record of measurable, successful customer service initiatives.
- Ability to forecast and analyze business trends to maximize territory performance and profitability.
- Ability to create and maintain a budget.
- Travel within the territory is required, typically four to five days in the field.
- Strong planning, organization, and communication skills.
Nice To Haves
- Dental industry experience.
Responsibilities
- Direct business operations for the Northern Phoenix, Arizona region.
- Drive operational, financial, and clinical performance across regional dental offices.
- Oversee day-to-day operations and ensure offices meet or exceed goals for patient volume, revenue, profitability, and patient satisfaction.
- Analyze key performance indicators and implement strategies to improve results.
- Collaborate with the executive team to align regional goals with organizational strategy.
- Lead, mentor, and develop regional directors and office leaders.
- Provide ongoing coaching and professional development to support employee engagement and retention.
- Promote accountability, collaboration, continuous improvement, transparent communication, and alignment with company values.
- Partner with clinical teams to maintain patient-care quality and compliance.
- Manage employee development, hiring, customer service, payroll, facility expenses, and operating expenses.
- Create and maintain budgets, forecast and analyze business trends, and pursue growth and profitability.
- Travel throughout the territory to visit offices.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Deferred compensation plan
- Paid time off
- Paid holidays
- Mileage reimbursement
- Bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
