Operations Director Jobs

About The Position

Requirements

• Personal commitment to Christian beliefs and practices founded in the Gospel of Jesus Christ, and willingness to lead through this lens.
• Commitment to serving people who have experienced homelessness and personal alignment with MLF’s vision, mission, core values, and goals.
• High school diploma or GED.
• 5–7 years of experience overseeing large facilities and/or complex properties, including managing teams, budgets, and operational functions.
• Strong managerial experience in the number of individuals managed and breadth of teams or programs managed.
• Coaching and leadership skills, with the ability to lead teams collaboratively toward excellence and effectiveness.
• Project and process management skills, including scope definition, time and budget estimation, and contractor/vendor management.
• Extensive operational budget-management experience, including expense tracking and planning and forecasting future costs.
• Working knowledge of building systems and equipment operation and maintenance.
• Knowledge of site safety and building-code compliance, including OSHA, ADA, and fire-code requirements.
• Excellent verbal and written communication skills.
• High emotional intelligence, with strong conflict-resolution and interpersonal skills.
• Ability to build and strengthen relationships with staff, volunteers, donors, vendors, and community members.
• Strong organizational and time-management skills, attention to detail, and ability to resolve problems under pressure and make sound decisions.
• Dependability and accountability for deadlines and commitments.
• Action-oriented, results-driven approach and a strong track record of completing projects.
• Strong computer skills, including proficiency in Microsoft 365, especially Excel, and experience with or ability to quickly learn tools such as AppFolio and Asana.
• Valid driver's license.

Nice To Haves

• College coursework or degree.

Responsibilities

• Set high-level strategy for the Site Operations department so the community’s built environment meets the needs of residents, staff, and visitors now and in the future.
• Oversee the Home and Building Maintenance, Fleet, Janitorial, and Property Beautification teams, ensuring homes, buildings, and grounds are safe, clean, and functional.
• Improve departmental efficiency by implementing technology and knowledge-management solutions to streamline processes and procedures.
• Develop and manage annual operating budgets for the teams overseen.
• Lead reactive maintenance strategy and support strong resident and staff customer satisfaction.
• Lead long-term asset management strategy, including preventive maintenance, efficient utility use, and lifecycle planning.
• Oversee public safety strategy for buildings and grounds, including safety equipment, code compliance, and emergency response.
• Liaise with other MLF departments on site operations needs related to community and public events, volunteer engagement, weather events, and after-hours protocols.
• Support team managers in establishing vendor and service-provider relationships, including negotiating and managing service and supply contracts.
• Direct capacity-management strategy for Site Operations functions, including volunteer engagement and Dignified Income work opportunities for Community First! Village neighbors.
• Hire, develop, and retain strong managers for each team, fostering accountability, collaboration, and continuous improvement.
• Mentor team managers through ongoing support, feedback, and professional development.
• Perform other duties and responsibilities as needed.

Benefits

• Day-one, 100% employer-paid health, dental, vision, life, short-term disability, and long-term disability insurance.
• Generous paid time off and holiday pay.
• Matching 401(k) retirement plan.
• Corporate discount program.
• Professional development opportunities.
• Employee Assistance Program.
• Paid parental leave.
• Wellness partnership benefits.