Associate Director, Commercial Quality Operations
About The Position
The Associate Director, Commercial Quality Operations provides leadership and oversight of commercial quality activities supporting Galderma's U.S. Prescription (Rx), Over-the-Counter (OTC), and Cosmetics portfolios. The role is accountable for product disposition and release governance, distribution quality oversight, inventory disposition decisions, quality review of commercial product release activities, supply chain quality support, product quality investigations, and commercial quality operations. The Associate Director leads a team responsible for product release activities and serves as the primary Quality business partner for Supply Chain, Distribution Centers, Commercial Operations, and External Manufacturing partners. The role ensures product quality, regulatory compliance, business continuity, patient safety, and consumer safety.
Requirements
- Bachelor's degree in Life Sciences, Pharmacy, Chemistry, Biology, Engineering, or a related scientific discipline, or an equivalent combination of education, training, and relevant experience.
- Minimum 10 years of progressive Quality experience within pharmaceutical, OTC, cosmetic, medical device, or consumer healthcare industries.
- Minimum 3 years of leadership experience.
- Experience with product disposition, batch release, commercial quality operations, or supply chain quality oversight.
- Experience supporting external manufacturing environments.
Nice To Haves
- Advanced degree.
- Experience supporting Rx, OTC, and Cosmetics portfolios.
- Experience with Veeva, JD Edwards/SAP, and enterprise quality systems.
Responsibilities
- Own the U.S. commercial product disposition and release process.
- Ensure compliant release of Rx, OTC, and Cosmetics products.
- Review and approve escalated product disposition decisions.
- Establish release procedures, controls, and performance metrics.
- Provide quality leadership during supply interruptions and product quality events.
- Drive continuous improvement of release cycle times and release processes.
- Provide quality oversight for distribution center activities.
- Oversee quality hold, shipping quarantine, and inventory segregation programs.
- Provide leadership during temperature excursion investigations and transportation quality events.
- Support product storage, handling, transportation, and distribution quality programs.
- Partner with Supply Chain to minimize quality-related supply disruptions.
- Lead commercial quality support for product launches, supply chain changes, and commercialization initiatives.
- Support market actions, recalls, withdrawals, and field actions.
- Evaluate commercial quality risks and escalation events.
- Ensure appropriate quality review of product complaints and market quality events.
- Directly manage Commercial Quality Operations personnel.
- Establish goals and performance expectations.
- Develop talent and succession plans.
- Foster a culture of accountability and quality excellence.
- Drive quality improvement initiatives.
- Develop quality metrics and operational performance indicators.
- Partner with Global Quality and U.S. Quality Leadership on business process improvements.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) plan with employer match
- Paid time off
- Annual short-term incentive program, subject to plan terms and eligibility requirements
- Opportunities for growth, development, and collaboration
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What This Job Offers
Job Type
Full-time
Career Level
Senior
