Director of Banking Operations

Capitol Federal® Savings Bank • Topeka, KS

5d • Onsite

About The Position

Capitol Federal Savings Bank is seeking a senior leader to provide strategic leadership across consumer banking operations and translate business strategy into operational results. The Director of Banking Operations shapes and executes the Bank's operations strategy while leading teams responsible for critical banking services, strengthening risk and compliance practices, and fostering a strong customer and employee experience.

The role oversees digital banking, regulated plans, deposit services, ACH and wire payments, check processing, card services, and fraud prevention. It uses performance data and KPIs to guide decisions and report insights to senior leadership, drives process improvement and modernization, and ensures operations comply with applicable regulations, legal requirements, and internal policies. The Director develops operations managers and employees, partners with leaders across the organization, supports business continuity and organizational change, and serves on key governance committees.

The position is primarily based in the Topeka corporate office, with regular in-office attendance required. It involves working closely with senior leaders, branch leadership, and operational teams throughout the Bank. Occasional travel to branches and off-site meetings, sometimes overnight, is required; extended hours may occasionally be necessary based on business needs. Work is primarily office- and computer-based, with occasional lifting of up to 10 pounds and the ability to navigate stairs during an emergency.

Requirements

• Bachelor's degree.
• 8 to 10+ years of progressive experience in retail banking or banking operations.
• At least 5 years of managerial or officer-level leadership experience.
• Demonstrated success leading banking operations, process improvement initiatives, and complex cross-functional projects at a senior level.
• Experience leading a large, multi-layered organization or team.
• Strong knowledge of consumer banking products, services, regulations, policies, and operational best practices.
• Proven ability to develop and execute operational strategies aligned with broader business objectives.
• Strong analytical and problem-solving skills, including the ability to turn data and performance trends into action.
• Excellent leadership, communication, interpersonal, and presentation skills.
• High level of integrity, professionalism, discretion, and attention to detail.
• Ability to manage competing priorities, solve complex challenges, and deliver results in a fast-paced environment.
• Regular in-office attendance in the Topeka corporate office.
• Ability to travel occasionally to branch locations and off-site meetings, potentially including overnight travel.
• Ability to work extended hours occasionally based on business needs.
• Ability to lift up to 10 pounds occasionally and navigate stairs during an emergency.

Nice To Haves

• MBA or equivalent advanced degree.

Responsibilities

• Develop and implement banking operations initiatives to improve operational efficiency, customer service, controls, and profitability.
• Oversee digital banking, regulated plans, deposit services, ACH and wire payments, check processing, card services, and fraud prevention.
• Establish and monitor KPIs, identify trends, and provide actionable recommendations and performance updates to senior leadership.
• Evaluate processes and implement improvements that increase efficiency, consistency, and scalability.
• Introduce operating practices, tools, and technologies to improve service delivery, reduce costs, and strengthen controls.
• Ensure operations meet applicable banking regulations, legal requirements, and internal policies.
• Coach and mentor operations managers and employees while fostering accountability, collaboration, and continuous development.
• Partner with leaders in sales, marketing, technology, product, finance, risk, and other areas to address operational challenges and introduce products, services, and initiatives.
• Support organizational readiness and business continuity during periods of growth and change.
• Serve on the Information Technology Oversight Committee, Compliance Committee, Disclosure Committee, and Enterprise Risk Management Committee.
• Provide executive leadership with reporting and insights on operational performance, customer satisfaction, compliance, risk, and financial results.

Benefits

• Medical, dental, life, and disability insurance.
• Retirement and savings plans.
• Flexible Spending Accounts.
• Paid time off and holidays.
• Parental leave.
• Employee Assistance Program.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior