Director of Banking Operations

Capitol Federal Savings Bank•Topeka, KS

4d•Onsite

About The Position

Capitol Federal Savings Bank is seeking a senior leader to shape and execute its consumer banking operations strategy. The Director of Banking Operations leads teams responsible for critical banking services and translates strategic priorities into results that improve operational efficiency, customer service, controls, and profitability. The role oversees digital banking, regulated plans, deposit services, ACH and wire payments, check processing, card services, and fraud prevention. The Director uses data and key performance indicators to assess operational performance and provide actionable insights to senior leadership. The role drives process improvement, innovation, and modernization while maintaining strong risk, compliance, and business continuity practices. It also develops operations leaders and employees, partners across the organization on operational challenges and new initiatives, and serves on key governance committees. The position is primarily based at the Topeka corporate office, requires regular in-office attendance, and includes occasional travel to branches and off-site meetings.

Requirements

Bachelor's degree.
8 to 10+ years of progressive experience in retail banking or banking operations.
At least 5 years of managerial or officer-level leadership experience.
Demonstrated success leading banking operations, process improvement initiatives, and complex cross-functional projects at a senior level.
Experience leading a large, multi-layered organization or team.
Strong knowledge of consumer banking products, services, regulations, policies, and operational best practices.
Proven ability to develop and execute operational strategies aligned with broader business objectives.
Strong analytical and problem-solving skills, including the ability to turn data and performance trends into action.
Excellent leadership, communication, interpersonal, and presentation skills.
High integrity, professionalism, discretion, and attention to detail.
Ability to manage competing priorities, solve complex challenges, and deliver results in a fast-paced environment.

Nice To Haves

MBA or equivalent advanced degree.

Responsibilities

Develop and implement banking operations strategies and initiatives to improve efficiency, customer service, controls, and profitability.
Oversee digital banking, regulated plans, deposit services, ACH and wire payments, check processing, card services, and fraud prevention.
Establish and monitor KPIs, identify trends, and provide recommendations and performance updates to senior leadership.
Evaluate processes and implement improvements that increase efficiency, consistency, and scalability.
Introduce operating practices, tools, and technologies to improve service delivery, reduce costs, and strengthen controls.
Ensure operations comply with applicable banking regulations, legal requirements, and internal policies.
Coach and mentor operations managers and employees, fostering accountability, collaboration, and continuous development.
Partner with leaders across sales, marketing, technology, product, finance, risk, and other functions to address operational challenges and introduce products, services, and initiatives.
Support organizational readiness and business continuity through periods of growth and change.
Serve on the Information Technology Oversight Committee, Compliance Committee, Disclosure Committee, and Enterprise Risk Management Committee.
Provide executive leadership with reporting and insights on operational performance, customer satisfaction, compliance, risk, and financial results.