Director, Business Development Operations

Contexture•Jenks, OK

13h•$8,534 - $9,583•Hybrid

About The Position

The Director, Business Development Operations provides leadership and support for Contexture’s Business Development, Operations, Billing, and Engagement Department. The role works across business applications and departments to streamline functions and deliver key business operations. It plans, organizes, coordinates, and directs account management and workflow analysis for internal and external customers, and provides administrative direction for billing, solution and process documentation, organizational standardization, quality assurance, operational workflows, reporting, solution expansion, presentation materials, pricing model evaluation, and shared support functions. The position is based in Phoenix, Arizona; Denver, Colorado; or Grand Junction, Colorado, and requires local residency in one of those locations. It is hybrid, with opportunities for local work from home. The Director supervises and develops staff, coordinates service delivery, supports onboarding and billing processes, maintains customer and participant data quality, oversees credentialing and verification, and provides programmatic input into strategic plan implementation. The role may involve occasional after-hours availability, local driving, and limited travel. It handles sensitive information, including PHI, PII, and financial information, and requires compliance with applicable laws, regulations, and organizational policies.

Requirements

At least 7–10+ years of experience in business operations and/or program development and execution, including at least one year in a health information exchange environment.
Bachelor’s degree in information management/technology, Business Administration, or a related field.
Broad knowledge of healthcare providers and organization types.
Information technology experience.
Strong program and project management skills, including managing concurrent high-priority tasks, meeting timeframes, and maintaining quality standards.
Strong understanding of diverse healthcare providers and organizations and the ability to connect business and clinical needs with technology solutions.
Experience and comfort working with senior-level executives.
Excellent interpersonal, communication, and public relations skills, including relating to all levels of the user community, preparing clear written reports, and delivering engaging oral presentations.
Ability to work independently, including in remote work environments, and effectively in a team while maintaining strong working relationships.
Ability to plan, organize, manage, and prioritize multiple tasks and projects efficiently and effectively.
Experience designing sales team compensation plans.
Ability to inspire and motivate a sales team, including coaching, development, and training.
Ability to embrace change and adjust quickly to changing work demands and priorities.
Experience creating campaigns that direct sales efforts in line with corporate strategy.
Demonstrated success managing a sales funnel and closing service contracts.
Strong attention to detail in documentation, time management, project management, and external communications.
Advanced knowledge of Microsoft Office tools, including Outlook, Word, Project, Excel, and PowerPoint.
Ability to comply with applicable requirements for handling sensitive information, including PHI, PII, and financial information.
Ability to periodically drive to and from clients, conferences, and/or events; limited travel may be required.
Ability to meet the role’s physical demands, including frequent communication and information exchange, regular office movement, remaining stationary for extended periods, continuous computer and office equipment use, and handling materials up to 30 pounds.

Nice To Haves

Solid understanding of health information technology, health information exchange, and EHR Meaningful Use.
Familiarity with the Arizona and Colorado healthcare landscape.
Health information exchange (HIE) and health information technology (HIT) implementation experience and knowledge.
Project management certification.
Knowledge of Visio.
Working knowledge of CRM tools such as Microsoft Dynamics-365, Salesforce, Infusionsoft, or NetSuite.

Responsibilities

Coordinate with department managers to ensure services are delivered on time, accurately, and in accordance with organizational and customer service expectations.
Work with management to develop and implement operational plans for new and existing business and clinical applications, including preparing requirements identified by new users.
Coordinate with customer support, project management, and implementation support staff to identify, manage, communicate, and mitigate onboarding risks and issues; lead the Salesforce enhancement and improvement committee.
Supervise and manage assigned staff, maintain staffing levels, lead recruitment efforts, and develop onboarding plans for new or transferred employees.
Maintain effective, current, and equitable staff assignments and allocations.
Support billing processes, including managing data transfers from Salesforce to Finance for monthly, quarterly, annual, and ad hoc invoicing.
Mentor, coach, and provide educational activities that support employee development aligned with organizational goals.
Maintain detailed knowledge of Contexture products and services to support customers establishing new services and troubleshooting existing services.
Collaborate with Client Support Services to resolve issues, conduct outreach and satisfaction sessions, and provide provider technical assistance to address barriers to full HIE use.
Develop workflows and transition processes with operations to provide a seamless participant experience from presales through contracting, finance alignment, billing, and post-sale client management.
Understand customer needs and behaviors and develop engagement strategies that encourage increased HIE participation.
Orient the Business Development Team to annual account management plan priorities, billing protocols, and related initiatives and campaigns.
Support reporting, tracking, and audit feedback on Salesforce data; lead development of Salesforce reports for executive and board presentations.
Ensure report tracking activities, targets, participant lists, and standard reports are accurate, current, and available.
Ensure accuracy and completeness of participant data in relevant systems, including contact information, organization status, provider type, licensure, and excluded-party status.
Oversee credentialing and verification for new and existing participants, ensuring accurate, high-quality network data capture and documentation and supporting compliance with information-blocking, privacy, and 42 CFR Part 2 requirements.
Conduct audits and reviews to ensure database data and coding meet Contexture provider and network credentialing standards and criteria.
Provide programmatic leadership and input for strategic plan implementation related to products, services, and sales.
Provide active, effective, and inspiring leadership across the organization.
Perform other related duties as assigned.