Director of Operations / Integrator

Fit Franchise Brands•Manalapan Township, NJ

1d•$145,000 - $162,000

About The Position

Fit Franchise Brands (FFB) is seeking a results-driven Director of Operations / Integrator to lead operational performance across its franchise network and company-owned fitness centers while driving organizational alignment, accountability, and execution. Reporting directly to the CEO, the role combines multi-unit operational leadership with cross-functional business integration. The Director will translate strategic priorities into focused execution plans, develop leaders who take ownership of results, and build simple, scalable systems to improve center profitability and overall business performance. This is a hands-on leadership role for someone who can diagnose business problems, make decisions, and ensure commitments turn into measurable results. The role oversees operational performance and franchise success, strategic execution and organizational accountability, leadership development and decision-making, and systems, training, and adoption. Success includes establishing a functioning leadership scorecard and disciplined operating cadence; improving underperforming centers and operational performance; achieving adoption of priority sales and member fulfillment systems; developing operational leaders who independently resolve routine issues; and defining an effective franchise support model that reinforces franchisee responsibility. Compensation is a base salary of $125,000–$135,000, plus a performance-based annual bonus, for total target compensation of $145,000–$162,000. Bonus measures will be tied to agreed business outcomes the role can materially influence, including operational performance, profitability, leadership accountability, and execution of strategic priorities.

Requirements

7+ years of progressive leadership experience in multi-unit operations, franchise operations, or business operations.
Demonstrated success improving unit-level profitability, operational performance, and team accountability.
Experience managing and developing leaders across multiple locations or business units.
Strong financial understanding, including the ability to analyze center-level P&Ls, identify performance gaps, and drive corrective action.
Proven ability to translate strategy into execution and hold teams accountable across functional boundaries.
Experience simplifying processes and building scalable operating systems.
Strong organizational, analytical, communication, and problem-solving skills.
Ability to analyze center-level financial performance, coach leaders, address difficult performance conversations, and resolve competing priorities.

Nice To Haves

Experience with EOS or a similar business operating framework.
Experience in franchising, boutique fitness, wellness, or membership-based businesses.

Responsibilities

Lead and develop Brand Managers and company-owned operations leadership to improve performance, profitability, and operational consistency.
Establish and monitor KPIs, franchise health metrics, and performance targets across both brands, including sales conversion, member retention, revenue, and profitability.
Ensure underperforming centers have focused improvement plans with clear franchisee commitments, measurable targets, deadlines, and consistent follow-through.
Simplify and standardize operating processes, coaching structures, and performance management tools to make franchisee success more achievable.
Define and enforce a clear, scalable franchise support model, including service standards, franchisee responsibilities, and boundaries around customized support.
Oversee operational compliance standards and ensure unresolved performance or compliance concerns receive timely action.
Translate the CEO’s vision and strategic priorities into execution plans with defined owners, milestones, deadlines, and measurable outcomes.
Partner with the CEO to establish organizational priorities, hold functional leaders accountable for commitments, and resolve competing priorities across Operations, Marketing, and Finance.
Own the company’s operating cadence, including weekly leadership meetings, scorecards, quarterly priorities, issue resolution, and follow-through on commitments.
Identify and resolve cross-functional obstacles, resource constraints, and execution gaps.
Keep the organization focused on its most important priorities and ensure initiatives deliver meaningful business results.
Develop leaders who independently diagnose performance gaps, make decisions, and deliver results within their areas of responsibility.
Set clear performance expectations and address missed commitments and persistent performance issues promptly.
Establish decision-making authority and escalation standards so routine operating issues are resolved at the appropriate level.
Coach operational leaders to help franchisees make effective business decisions while keeping ownership of execution and results with the franchisee.
Build a culture of accountability, practical problem-solving, and continuous improvement.
Oversee the development and improvement of operational systems, SOPs, and franchisee resources, including FFB’s Connect platform.
Streamline workflows, eliminate unnecessary complexity, and improve organizational efficiency.
Ensure training produces demonstrated competency, consistent adoption, and measurable improvements in sales performance and member fulfillment.
Lead the implementation and adoption of priority tools, processes, and performance improvement initiatives.
Measure whether systems and resources are being used effectively and adjust when they are not producing the intended results.