Director of Operations

Allied Universal • San Francisco, CA

5d • $90,000 - $110,000

About The Position

Allied Universal is hiring a Director of Operations for its San Francisco Branch Office. The Director of Operations manages approximately 20 onsite Account Managers and ensures client satisfaction and strong Security Professional performance across multiple branch security locations and client sites. The role supports clients in vertical markets including healthcare, commercial real estate, government, and hospitality.

The position emphasizes employee engagement and an exceptional employee experience, aligned with Allied Universal’s iCARE Leadership approach. It involves leading and developing Account Managers, maintaining client relationships, overseeing service quality and operational performance, identifying and mitigating security risks, and supporting safety. The Director also works with branch leadership to improve financial performance and grow business within existing client operations.

The salary range is $90,000–$110,000, plus an auto allowance/fuel card and annual and quarterly bonuses.

Requirements

• Meet one of the following education and management-experience combinations: bachelor’s degree in criminal justice, business, or a related field and three years of management experience in a high-volume workforce environment or service industry managing other leaders; associate’s degree in one of those fields and five years of such management experience; or high school diploma or equivalent and seven years of such management experience.
• Hold a current driver’s license if driving a company or personal vehicle for business, such as client visits or networking events.
• Have at least two years of experience driving operational goals and metrics.
• Have at least two years of experience successfully building and developing teams.
• Demonstrate leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Be able to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Be proficient in web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Demonstrate networking skills and commitment to safety and trust by participating in local community, client, and industry events.
• Have a basic understanding of financial principles, including budgeting and financial reporting, and be able to interpret simple financial data to support decision-making.

Nice To Haves

• Law enforcement, military, and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead, mentor, coach, support, and recognize Account Managers while fostering accountability and taking ownership of succession planning at all levels.
• Promote a collaborative and inclusive work environment that supports teamwork, open communication, and professional development.
• Build, maintain, and grow client relationships by understanding security needs and ensuring client satisfaction.
• Develop and implement corrective action plans to address identified opportunities for operational improvement.
• Oversee Account Managers to deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report, and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform to maximize efficiency and productivity.
• Identify and mitigate security risks, and develop and implement security protocols, training, and response plans.
• Develop safety action plans to help prevent work-related injuries and establish a culture of safety.
• Work with branch leadership to strengthen financial performance by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses.
• Collaborate with leadership to drive organic business growth within existing client operations.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance and AD&D.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Auto allowance/fuel card.
• Annual and quarterly bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED