Director, Service Line Operations - Navicent Georgia AMS & HBS

Advocate Health • Macon, GA

5d • $63 - $95

About The Position

The Director, Service Line Operations provides operational leadership across assigned care locations for the Navicent Georgia AMS & HBS service lines. In partnership with service line leadership, the director establishes operational plans and performance expectations, implements management routines, monitors operating and labor budgets, and directs corrective action to achieve financial and operational targets. The role integrates operations across care settings and specialties to improve access, capacity, growth, and consistency, using performance indicators such as throughput, quality, experience, and financial results.

The director leads managers and supervisors through coaching, development, and performance management, establishing accountability for operations, quality, teammate engagement, and patient experience. The role also partners with clinician and service line leadership to align operations with clinical priorities; remove barriers; coordinate workflow, scheduling, coverage, and resources; and support clinician recruitment, onboarding, retention, and engagement.

The position leads continuous improvement and workforce planning across assigned locations, using data and benchmarking to identify risks and opportunities. It directs talent development, succession planning, feedback, recognition, and performance improvement; ensures compliance with organizational policies and applicable laws and regulations; and develops or recommends operating and capital budgets while controlling expenditures. The ideal candidate lives in or near Macon, Georgia, or can travel there for in-person meetings. The schedule is Monday through Friday during daytime hours, with frequent local travel; clinician meetings may occur before or after normal business hours, and the director must be available for development and unplanned team needs. The work includes exposure to a normal office environment.

Requirements

• Bachelor’s degree in healthcare or a related field.
• Typically 7 years of experience in operational leadership roles.
• Strategic thinking and ability to translate service line priorities into operational plans and measurable results.
• Operational leadership, execution, and performance improvement skills in complex healthcare environments.
• Financial, analytical, and problem-solving acumen, including using data to identify risks, trends, and improvement opportunities.
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
• Strong relationship-building and collaboration skills with clinicians, executives, and cross-functional teams.
• Strong written and verbal communication skills and executive presence.
• Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.
• Frequent local travel to care settings and availability for clinician meetings that may occur before or after normal business hours.
• Availability to address team development and unplanned needs.

Nice To Haves

• Master’s degree.
• Clinical certification, licensure, Fellow status, or previous clinical experience.

Responsibilities

• Direct clinical and administrative operations across assigned care locations to implement service line, divisional, and enterprise priorities.
• Establish operational plans, performance expectations, and management routines in partnership with service line leadership.
• Manage adherence to approved operating and labor budgets; monitor performance, identify risks and variances, and direct corrective actions.
• Integrate operations across care settings and specialties to improve access, capacity, growth, and consistency.
• Monitor throughput, quality, experience, and financial metrics and lead operational responses to performance trends and location-based initiatives.
• Lead managers and supervisors through coaching, development, and performance management, and hold frontline leaders accountable for results.
• Direct recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders.
• Ensure compliance with organizational policies, regulatory requirements, performance standards, the Code of Ethical Conduct, and applicable laws.
• Partner with clinician and service line leadership to align operational execution with clinical priorities and care delivery needs.
• Remove operational barriers and coordinate stakeholders, workflows, scheduling, and resource decisions that support clinicians and patient care.
• Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
• Optimize coverage models, scheduling, and resource allocation across sites with enterprise, divisional, local, and clinician leaders.
• Lead continuous improvement in quality, safety, access, efficiency, and patient experience, including root cause analysis and corrective action follow-through.
• Use data, benchmarking, and performance reviews to identify risks, improvement opportunities, and priorities.
• Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
• Direct assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
• Develop or recommend operating and capital budgets and control expenditures within approved budget objectives.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay, such as shift and on-call pay, based on the teammate’s job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director