Director Service Line Operations
About The Position
The Director Service Line Operations directs clinical and administrative operations across assigned care locations, ensuring consistent execution of service line, divisional, and enterprise priorities. In partnership with service line leadership, the director establishes operational plans, performance expectations, and management routines; oversees operating and labor budgets; monitors performance and risks; and directs corrective actions to meet financial and operational targets. The role integrates care settings and specialties to improve access, capacity, growth, and consistency, and monitors throughput, quality, experience, and financial performance. The director leads managers and supervisors through coaching, development, and performance management, and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience. The role supports recruitment, onboarding, teammate development, and resolution of concerns through frontline leaders, while ensuring compliance with organizational policies, regulatory requirements, and performance standards. The director partners with clinician leadership and service line leaders to align operations with clinical priorities and care delivery needs. The role removes operational barriers, coordinates stakeholders, and implements workflow, scheduling, coverage, and resource decisions that support clinicians and patient care. It also leads continuous improvement and workforce planning across assigned areas, using data and performance reviews to identify risks and opportunities. The position designs and directs assigned operations, develops talent and succession plans, recommends operating and capital budgets, and ensures adherence to the organization’s Code of Ethical Conduct and applicable requirements. This is a full-time position, 40 hours per week, with a Monday–Friday schedule. Frequent local travel to care settings is required. Clinician meetings may occur before or after normal business hours, and the director must be available for development needs and unplanned team needs. The work environment includes a normal office setting.
Requirements
- Bachelor’s degree in healthcare or a related field.
- Typically 7 years of experience in operational leadership roles.
- Strategic thinking and ability to translate service line priorities into operational plans and measurable results.
- Strong operational leadership, execution, and performance improvement skills in complex healthcare environments.
- Financial, analytical, and problem-solving skills, including use of data to identify risks, trends, and improvement opportunities.
- Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
- Strong relationship-building and collaboration skills, including effective partnership with clinicians, executives, and cross-functional teams.
- Executive presence and strong written and verbal communication skills.
- Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.
- Frequent local travel to various care settings.
- Availability for clinician meetings that may occur before or after normal business hours and for team development and unplanned needs.
Nice To Haves
- Master’s degree.
- Clinical certification, licensure, Fellow status, or previous clinical experience.
Responsibilities
- Direct clinical and administrative operations across assigned care locations and implement service line, divisional, and enterprise priorities.
- Establish operational plans, performance expectations, and management routines in partnership with service line leadership.
- Manage adherence to approved operating and labor budgets, monitor performance, identify risks and variances, and direct corrective actions.
- Integrate care settings and specialties to improve access, capacity, growth, and operational consistency.
- Monitor key performance indicators, including throughput, quality, experience, and financial metrics, and lead responses to performance trends.
- Lead managers and supervisors through coaching, development, and performance management; establish expectations and accountability.
- Direct recruitment, onboarding, teammate development, and resolution of teammate concerns through frontline leaders.
- Ensure compliance with organizational policies, regulatory requirements, standards of performance, the Code of Ethical Conduct, and applicable laws.
- Partner with clinician leadership and service line leaders to align operational execution with clinical priorities and care delivery needs.
- Remove operational barriers and coordinate stakeholders and workflow, scheduling, coverage, and resource decisions.
- Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
- Lead continuous improvement focused on quality, safety, access, efficiency, and patient experience, including root cause analysis and corrective action follow-through.
- Use data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities.
- Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
- Design and direct assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
- Develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.
Benefits
- Paid Time Off programs
- Medical, dental, vision, life, and short- and long-term disability benefits
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Premium pay such as shift and on-call pay, based on position
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career development programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
