Director, Service Operations

Millennium Corporation•,

1d•$190,000 - $200,000•Remote

About The Position

Millennium Corporation is hiring a Director, Service Operations to work 100% remotely. The Director reports to the Vice President, Service Operations and manages operational aspects of assigned contract execution and a book of business. The role provides leadership and senior management to contract teams in a dedicated market space, with responsibility for customer satisfaction and employee development and growth. The Director is responsible for achieving annual revenue growth goals through marketing company capabilities and performance, expanding existing work, building a sector capture pipeline, and managing proposal efforts to win new work. The role develops and implements internal and external business development, marketing, and financial plans, and participates in capture and proposal processes to increase revenue and profit. It also provides technical support and leadership to operations supervisors and staff, maintains high-quality customer service on existing contracts, and supports compliance with regulations, policies, and procedures. The position involves managing operations and risk, budgets and profitability, contract and employee retention, business development, proposal pipelines, team development, and strategic planning. The successful candidate must be a U.S. citizen and possess a current security clearance at the required level or be eligible to obtain one. Travel is 25%.

Requirements

Must be a U.S. citizen.
Must possess a current security clearance at the required level or be eligible to obtain one.
Bachelor's or master's degree.
5–7 years of project/program management experience managing Systems Engineering/Acquisition programs.
Experience managing Navy programs.
Ability to manage profit and loss as well as organic business development.
Demonstrated excellence in written and verbal communication and organizational skills.
Ability to independently set priorities, organize tasks, monitor assignments, and ensure completion of assigned work.
Strong knowledge of Microsoft Office Suite, especially Word, PowerPoint, Outlook, and Office 365, and SharePoint.
Flexibility to work from a remote site when required and/or approved.
Comfort with prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 10–15 pounds.

Responsibilities

Manage operational aspects of assigned contract execution and a book of business.
Lead and provide senior management to contract teams within an assigned market space, supporting customer satisfaction and employee development and growth.
Achieve annual revenue growth goals through marketing company capabilities, expanding existing work, building a capture pipeline, and managing proposals to win new work.
Develop and implement internal and external business development, marketing, and financial plans.
Participate in capture and proposal processes to increase revenue and profits.
Provide technical support and leadership to operations supervisors and staff, and ensure high-quality customer service on existing contracts.
Provide administrative support for compliance, regulations, policies, and procedures.
Manage operations to improve business processes and manage risk.
Implement strategies to promote contract and employee retention.
Establish and enforce management policies, procedures, workflows, and training; set and communicate team goals; and ensure adherence to operational milestones and process phases.
Provide timely and accurate analysis, reporting, and review.
Establish budgets and manage spending to maintain profitability goals.
Evaluate operational methods for competitiveness and alignment with industry trends.
Coordinate performance feedback, improvement plans, promotions, and terminations in partnership with Human Resources.
Fulfill contract labor requirements with Talent Acquisition.
Participate in corporate team goals and meet assigned individual goals.
Contribute to a new-business-development pipeline sufficient to achieve revenue expectations.
Use the Opportunity Management System as the business development system of record for reporting and analysis.
Contribute to the business development process to maintain a proposal backlog sufficient to achieve assigned revenue goals.
Identify and capture market opportunities and establish capture plans, actions, and milestones.
Perform public speaking engagements and act as a thought leader to promote the business.
Establish and implement succession plans that support individual and team career growth.
Train staff in operations and business development skills.
Develop business acumen, including financial awareness, compliance and legal requirements, best practices, technological opportunities, and business needs.
Promote positive, supportive, customer-focused interdepartmental interactions.
Consult with the Director of Pricing and Project Control and senior managers of Finance, Human Resources, and Contracts on matters related to the job function; manage specific corporate programs.
Support the organization's mission, vision, strategic plan, values, standards, policies, procedures, operating instructions, confidentiality standards, and code of ethical behavior.
Conduct monthly meetings with direct operations teams to promote communication and transparency, and serve as a company champion.
Participate in development and execution of the organization's strategic plan.
Support business development activities, including technical interviews, technical documentation, proposal writing, and proposal color reviews.