Director, Credit Service Operations

Altisource

2d•Remote

About The Position

Lenders One is seeking an experienced leader to guide the strategic growth and operational performance of Lenders One Credit, a credit reporting agency serving mortgage lenders and financial institutions. The Director oversees day-to-day operations and leads initiatives to increase member adoption, improve service delivery, expand product offerings, and strengthen relationships with credit bureaus, data providers, verification vendors, technology partners, and other mortgage industry stakeholders. The role combines strategic planning, business growth, credit operations, vendor and partner management, member relationships, product implementation, compliance, and team development. The Director will advise members and partners, develop revenue-generating programs, improve efficiency, and deliver measurable value. The position also represents Lenders One at industry events and works across operations, technology, sales, compliance, finance, and executive leadership. The posting describes remote work flexibility and a competitive compensation and benefits package. It also lists an annual salary of $100,000 plus bonus, along with benefits and perks under Altisource.

Requirements

Bachelor's degree in Business Administration, Finance, Mortgage Banking, Operations Management, or a related field.
At least 10 years of experience in mortgage lending, credit services, credit reporting, verification services, or related financial services operations.
At least 5 years of leadership experience managing operational teams, vendor relationships, or business units.
Extensive knowledge of mortgage origination, underwriting processes, credit data, and verification solutions.
Proven success managing strategic vendor partnerships and enterprise-level client relationships.
Strong financial, analytical, and operational management skills.
Experience developing and executing growth strategies, operational improvements, and service enhancements.
Exceptional communication, presentation, negotiation, and relationship management skills.
Experience using CRM systems, reporting tools, and operational analytics platforms.

Nice To Haves

Experience with credit bureaus, credit resellers, credit reporting agencies, or mortgage technology providers.
Knowledge of FCRA, RESPA, TRID, and mortgage regulatory requirements.
Experience working with mortgage cooperatives, lender networks, credit unions, or community banks.
Familiarity with LOS platforms, workflow automation tools, and vendor management systems.
MBA or advanced industry certifications.

Responsibilities

Develop and execute the strategic vision for Lenders One Credit's credit reporting, rescore, verification, fraud prevention, flood certification, monitoring, and related services.
Identify market opportunities, industry trends, technologies, and product enhancements to maintain a competitive position.
Drive initiatives to increase member utilization, revenue, and profitability; collaborate with executive leadership on business objectives, operating targets, and growth strategies.
Develop business cases, financial models, and strategic recommendations for products, partnerships, and services.
Lead Lenders One Credit's operations, establishing policies, workflows, performance standards, and service quality expectations.
Monitor service-level agreements, quality metrics, turnaround times, and customer satisfaction; use analytics and reporting to identify risks and opportunities for improvement.
Improve operations by streamlining processes, reducing costs, increasing automation, and improving member experiences.
Manage relationships with credit bureaus, verification providers, fraud detection vendors, flood certification companies, compliance providers, LOS partners, and technology vendors.
Negotiate contracts, pricing, service agreements, and partnerships; assess vendor performance, establish KPIs, and evaluate and onboard providers.
Build executive-level relationships with lenders, banks, credit unions, and financial institutions; provide consultative guidance on credit reporting, verification, regulations, and operational practices.
Partner with sales and business development teams on member acquisition, retention, and expansion; conduct business reviews, identify member needs, and resolve escalated issues.
Collaborate with technology, product, and vendor partners on integrations and workflows; lead implementations of solutions, services, platforms, and process improvements.
Gather member feedback, prioritize enhancements, and support training materials, implementation guides, procedures, and communications.
Ensure credit services integrate with mortgage origination workflows and loan operating systems.
Maintain knowledge of mortgage lending regulations, FCRA, data privacy standards, and industry practices; ensure operational and internal compliance.
Partner with legal, compliance, and information security teams to mitigate operational and vendor risk; establish controls and monitoring to support audit readiness.
Recruit, mentor, and develop operational staff; set expectations, goals, and development plans, and foster accountability, collaboration, innovation, and service excellence.
Lead cross-functional initiatives involving operations, technology, sales, compliance, finance, and executive leadership.
Represent Lenders One at conferences, industry events, member meetings, and partner engagements; participate in speaking opportunities, webinars, advisory boards, and networking events.
Monitor industry developments, regulatory changes, technology advancements, and competitive trends.
Increase adoption of Lenders One Credit solutions, improve efficiency through automation and process optimization, enhance member satisfaction and retention, and establish Lenders One as a premier mortgage-industry provider of credit, verification, and risk management solutions.