Credit Operations Underwriter

Octane•Irving, TX

11d

About The Position

Octane is seeking an Underwriter to support dealers across engagement levels and business verticals. The role takes handoffs from the sales team, helps dealers understand underwriting guidelines, and guides them through the dealer contracting platform. The Underwriter works closely with sales to foster established relationships and provide exceptional customer service. The position requires working a 10 AM–7 PM CST shift with rotating Saturdays.

Requirements

High school diploma or GED.
At least 1–2 years of experience in loan underwriting or loan processing, combined with prior sales and/or customer service experience; auto or powersports industry experience is preferred.
Thorough understanding of debt-to-income, payment-to-income, and loan-to-value ratios.
Knowledge of consumer income sources and ability to read supporting documentation, including paystubs, 1099s, W-2s, 1040s, and bank statements.
Excellent telephone, oral and written communication, interpersonal, and organizational skills.
Goal-oriented, energetic, enthusiastic, and positive attitude.
Self-motivated, with the ability to multitask, prioritize, and manage time effectively.
Ability to work under pressure to meet monthly goals while passing quality assurance audits.
Ability to prioritize and execute tasks using multiple tools, including Salesforce, Slack, Gmail, Google Sheets, and the proprietary LOS.

Nice To Haves

Experience working in automotive or powersports dealerships.

Responsibilities

Review and verify applicants’ personal information and financial records efficiently and accurately while following company policies and underwriting guidelines.
Evaluate loan applications against lending standards and inspect supporting documentation for suspicious or fraudulent activity.
Engage and build rapport with dealer partners through inbound and outbound phone calls, texts, chats, and emails, with the goal of increasing monthly funded loan counts toward a specific target.
Explain loan programs, platform functionality, and the proprietary decisioning model, including decline reasons and approval advance caps such as DTI, PTI, and LTV.
Explain how the regression model applies to loan decisions and terms, and help dealer partners identify a path forward for their customers.
Provide onboarding support to newly enrolled dealers by guiding them through the platform and loan contract structuring.
Assist consumers applying through the consumer platform with missing stipulations and hand off their applications to dealers.
Communicate with consumers about their applications in accordance with applicable state and federal laws.