Credit Operations Underwriter

Octane•Irving, TX

12d

About The Position

Octane is seeking an Underwriter to support dealers across engagement levels and verticals after the sales handoff. The role helps dealers understand underwriting guidelines and navigate the dealer contracting platform, while working with the sales team to foster established relationships and provide customer service. The Underwriter also communicates with consumers about applications, missing stipulations, and application handoffs to dealers. The position is scheduled for 10 AM–7 PM CST with rotating Saturdays.

Requirements

High school diploma or GED.
At least 1–2 years of loan underwriting or loan processing experience, combined with prior sales and/or customer service experience; auto or powersports industry experience is preferred.
Thorough understanding of debt-to-income, payment-to-income, and loan-to-value ratios.
Knowledge of consumer income sources and ability to review supporting documentation such as paystubs, 1099s, W-2s, 1040s, and bank statements.
Excellent telephone, oral and written communication, interpersonal, and organizational skills.
Goal-oriented, energetic, enthusiastic, and positive attitude.
Self-motivated, with the ability to multitask, prioritize, and manage time effectively.
Ability to work under pressure to meet monthly goals while passing quality assurance audits.
Ability to prioritize and execute tasks using multiple tools, including Salesforce, Slack, Gmail, Google Sheets, and the company’s proprietary LOS.

Nice To Haves

Experience working in automotive or powersports dealerships.

Responsibilities

Review and verify applicants’ personal information and financial records efficiently and in accordance with company policies and underwriting guidelines.
Evaluate loan applications against lending standards and inspect application documentation for suspicious or fraudulent activity.
Engage dealer partners through inbound and outbound phone calls, texts, chats, and emails to build rapport and increase monthly funded loan counts toward a specific target.
Explain loan programs, platform functionality, the proprietary decisioning model, decline reasons, and approval advance caps such as DTI, PTI, and LTV to dealer partners.
Explain how the regression model informs loan decisions and terms, and help dealer partners identify a path forward for their customers.
Support newly enrolled dealers by guiding them through the platform and loan-contract structuring.
Communicate with consumers applying through the consumer platform to help resolve missing stipulations and hand applications off to dealers.
Communicate with consumers about their applications while complying with applicable state and federal laws.