Credit Operations Analyst

BTGPactual International • New York, NY

2d • $100,000 - $130,000

About The Position

The Credit Operations Analyst will service and administer the Bank’s mortgage loan portfolios, ensuring accuracy, compliance, and customer satisfaction. The role requires experience in mortgage loan servicing and a strong understanding of servicing processes and regulations. The analyst manages routine servicing activity, resolves loan and customer issues, supports reporting and audits, and maintains accurate records. The position also boards closed mortgage loans onto the Bank’s FIS Horizon XE core system and identifies process improvements, automation opportunities, and system enhancements to increase operational efficiency and scalability.

Requirements

• 3–5 years of experience in mortgage loan servicing or a related field.
• Strong knowledge of loan servicing systems, loan escrows, and year-end statements.
• Familiarity with regulatory requirements such as RESPA, TILA, and CFPB guidelines.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented, with a high degree of accuracy.
• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong understanding of mortgage loan documentation.
• Fluent in English.

Nice To Haves

• Familiarity with Horizon XE or Encompass.
• Advanced Portuguese.

Responsibilities

• Manage day-to-day servicing activities for mortgage loan portfolios.
• Perform payment processing, escrow analysis, and tax and insurance tracking.
• Handle customer inquiries related to loan servicing, payment status, and escrow accounts.
• Analyze and resolve servicing issues, including delinquencies, defaults, and modifications.
• Prepare and review loan payoff statements and ensure accurate payoff processing.
• Monitor compliance with federal, state, and investor guidelines.
• Assist with preparing and delivering periodic loan servicing reports.
• Collaborate with internal teams and external vendors to resolve servicing discrepancies.
• Support audit and quality control processes related to loan servicing.
• Maintain accurate records and documentation for servicing activities.
• Board closed mortgage loans onto the Bank’s FIS Horizon XE core system.
• Identify and implement process improvements, automation opportunities, and system enhancements to increase operational efficiency and scalability.

Benefits

• Long-term career development potential.
• Exposure to a broad range of credit products and financial instruments across Latin America and global markets.
• Collaborative and inclusive work environment that values diversity of thought and background.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed