Regional Director, Operations

OneOncology•Chattanooga, TN

About The Position

The Regional Director of Clinical Operations directs, supervises, and coordinates staff and activities across multiple clinics to provide quality, cost-effective care. The role may also include business development and establishing and maintaining positive working relationships with community leaders and hospital leadership. The position oversees regional clinic operations, supports providers and MD partners in meeting clinic and company goals, and leads staff development, safety and compliance, process improvement, and operational initiatives.

Requirements

Bachelor’s degree in healthcare administration, business administration, nursing, or a related field.
Knowledge of fiscal management and human resource management techniques.
Knowledge of office management techniques and practices.
Excellent organizational and time-management skills.
Outstanding verbal and written communication skills.
Ability to set, define, assign, monitor, and evaluate outcomes of tasks and goals.
Ability to clearly communicate and apply policies and principles to solve everyday problems and handle a variety of situations.
Ability to plan, exercise initiative, solve problems, and make decisions.
Ability to read, interpret, and apply clinic policies and procedures.
Ability to identify problems and recommend solutions.
Ability to establish priorities and coordinate work activities.
Ability to manage financial information.

Nice To Haves

Master’s degree preferred.
Three to five years of oncology office management experience preferred, including at least two years in a clinic setting.
Experience managing multiple locations strongly preferred.

Responsibilities

Supervise Operations Managers and Regional Operations Managers in the assigned region, as well as others as directed.
Manage daily operations at assigned clinics and coordinate work activities and schedules.
Ensure staff provide safe, high-quality patient care.
Evaluate employee performance and recommend candidates for hiring, merit increases, promotions, and disciplinary action.
Ensure office space, supplies, equipment, and assistance are appropriately provided and maintained for medical staff and patient care.
Ensure business functions and processes operate effectively and efficiently; identify and implement process improvements, set clinic operations goals, and align them with organizational goals.
Manage opportunities to control operating costs.
Work with providers and MD partners to meet clinic and company goals.
Contribute to writing and revising company policies, procedures, job descriptions, and competencies.
Participate in or lead company projects and initiatives and ensure their implementation and integration in clinics.
Oversee regional safety and compliance with governing agents, including OSHA, QOPI, PQRS, and Meaningful Use, in collaboration with other managers and directors.
Foster an environment of trust, integrity, open communication, teamwork, and respect.
Collaborate with vendors, contractors, building maintenance, and others working with regional clinics.
Oversee payroll for direct reports and Performance Excellence Plans.
Mentor, coach, and develop direct reports.
Develop action plans to improve employee engagement survey scores.
Work with clinic managers to review and analyze patient satisfaction and develop improvement plans.
Build strong relationships with providers and use diplomacy and tact in team building with people of varied backgrounds.
Regularly round in clinics to maintain visibility, build trusting relationships with staff, and verify that changes and initiatives are fully integrated.
Collaborate with department directors and leaders to achieve operational and project initiatives, goals, and outcomes.