Operations Director Jobs

About The Position

Responsibilities

• Lead data center operations for one or more sites and teams within a region, typically as the data center country leader.
• Set strategic direction for operational and network performance monitoring and collaborate with executive leadership.
• Establish strategic direction for analysis of physical, power, and cooling capacity.
• Set and oversee continuous improvement strategies to achieve KPIs and objectives.
• Oversee support for escalated complex technical issues across multiple data centers.
• Define and enforce issue-triage strategies using automation, scheduling, and monitoring tools.
• Standardize issues, processes, and solutions and maintain a comprehensive, accurate, strategically aligned data center knowledge base.
• Oversee incident and crisis management protocols in alignment with business continuity plans.
• Establish root cause analysis best practices and update documentation to capture process improvements.
• Set strategic direction for and oversee new region builds and expansion activities, onsite and remotely.
• Serve as the primary liaison with senior project teams and data center engineering leadership for expansion projects and site builds.
• Organize resources and manage strategic timelines and long-term capacity needs for expansion projects and site builds.
• Collaborate with project teams to deliver world-class standards for expansions and site builds.
• Direct installations, repairs, inventory management, and logistics across multiple data centers.
• Establish standards and best practices for component replacements and upgrades.
• Advise on and manage large-scale data center purchases and upgrades.
• Ensure proactive facility maintenance and lifecycle management focused on efficiency and stability, including containment, airflow and pressure, and power trains.
• Oversee multiple teams managing complex projects and initiatives, including timelines, deliverables, and budgets when applicable.
• Delegate work, set priorities, and adjust resources or project timelines in response to business changes.
• Lead cross-functional collaboration and build partnerships with business leaders, stakeholders, and customers.
• Provide oversight and coaching on complex operational and technical problems, data analysis, and root-cause identification.
• Pursue strategic learning opportunities, develop team expertise, identify organizational skill gaps, and promote knowledge sharing.
• Guide teams in developing and implementing process, protocol, and workflow improvements; review improvement roadmaps for strategic alignment and return on investment.
• Drive performance through feedback and coaching, align individual development goals with organizational initiatives, and work with HR on talent strategy, hiring, and promotions.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance for employees, spouses, and children
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off, including flexible vacation for eligible salaried employees or accrued vacation for other eligible employees
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary auto, homeowner, and pet insurance
• May be eligible for bonus, equity, and compensation deferral