Director of Clinical Operations, MSP
About The Position
Monogram Health is seeking a Program Director, Specialty Programs to lead the day-to-day operations of one or more specialty care programs. The role plans, manages, and improves workflows, scheduling infrastructure, clinician support systems, and operational continuity so clinical teams can provide high-quality, in-home care to patients with complex chronic conditions across specialties such as cardiology, pulmonary, endocrine, palliative, and behavioral health. The Program Director is the non-clinical leader of the specialty team and partners with the MSP Chief and VP of Polychronic Care to drive team performance, engagement, and development. The position may flex across the specialty portfolio as organizational needs evolve. It calls for managing multiple operational workstreams, building durable systems, and maintaining a seamless experience for patients and clinicians. The role reports to the VP of Polychronic Care, with dotted-line supervision from the MSP Chief. Direct reports include APPs, RNs, chaplains, and PSS staff.
Requirements
- Bachelor's degree required.
- At least five years of relevant experience in healthcare operations, clinical program management, or healthcare consulting.
- Demonstrated ability to manage complex, multi-workstream programs end to end, including planning, cross-functional accountability, and escalation management.
- Advanced project management experience, with the ability to independently manage multiple concurrent workflows while maintaining attention to detail.
- Demonstrated experience leveraging AI tools such as Claude.
- Ability to translate program goals into structured workplans with clear tasks, timelines, and stakeholder expectations.
- Ability to work across clinical and non-clinical stakeholders and communicate effectively with RNs, APPs, physicians, and senior leaders.
- Experience leading, coaching, and developing clinical and non-clinical teams, including performance management and change management.
- Ability to thrive in a fast-paced, ambiguous environment with competing priorities and tight timelines; proactively identify solutions and maintain momentum.
Nice To Haves
- Advanced degree such as an MBA, MPH, or MHA.
- Experience in palliative care, hospice, or complex chronic condition management.
- Experience in a high-growth healthcare environment.
- Proficiency in Salesforce.
- Familiarity with Athena.
- Experience with PowerBI and Excel.
Responsibilities
- Plan, manage, and improve assigned specialty workflows to support clarity, consistency, scalability, and timely, high-quality, patient-centered care.
- Own daily operations, monitor utilization, close capacity gaps, and adjust schedules to meet visit and productivity targets.
- Serve as the primary operational contact for assigned clinical teams; manage day-to-day support needs, maintain operational integrity, and ensure records are accurate and up to date.
- Monitor program- and clinician-level performance metrics, identify trends and risks, conduct root-cause analysis, and escalate issues with recommended actions.
- Support interviewing, onboarding, and training of clinical staff; maintain onboarding documentation and prepare new team members for operational success.
- Maintain program knowledge resources such as best practices, playbooks, job aids, and SOPs; communicate required actions and support migration to scalable platforms.
- Translate leadership priorities into workplans with clear tasks, timelines, and owners; manage dependencies, track deliverables, and contribute specialty-level insights to strategic initiatives.
- Partner with IT, Reporting and Analytics, clinical operations, and other teams to execute programs; build and maintain Salesforce and PowerBI dashboards and reports, and update clinician tools as requirements change.
- Create executive-ready materials for program updates and leadership reporting.
- Identify and close gaps in program documentation, reporting, and workflow coverage as programs evolve and scale.
- Use AI tools such as Claude to enhance operational productivity, automate repeatable tasks, and improve documentation quality and turnaround.
Benefits
- Medical, dental, and vision insurance.
- Employee assistance program.
- Employer-paid and voluntary life insurance.
- Disability insurance.
- Health and flexible spending accounts.
- 401(k) with employer match.
- Financial wellness resources.
- 20 PTO days, 7 paid holidays, and 1 floating day.
- Paid parental leave.
- Work-life assistance resources.
- Physical wellness perks.
- Mental health support.
- Employee referral program.
- BenefitHub employee discounts.
- Bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
