Director of Clinical Operations
About The Position
The Director of Clinical Operations leads careviso’s clinical operations team and oversees clinical operations processes, client data management, and quality assurance of system configurations. The role ensures clinical and laboratory information, payor policies, and operational workflows are accurately maintained within careviso’s technology platform. It also leads data-driven process improvement initiatives, supports clinical client onboarding, and oversees the training and quality of onboarding operations specialists. The position combines healthcare operations knowledge, analytical skills, attention to detail, and cross-functional collaboration in a fast-paced healthcare technology company. It is hybrid in Vienna, Virginia, with three onsite days per week; candidates must live within a reasonable commuting distance. It is not a fully remote position.
Requirements
- Bachelor’s degree or equivalent relevant experience in healthcare or a related field.
- 5–7 years of experience in clinical operations, healthcare data, or related operational processes, including progressive responsibility in a leadership role.
- Direct people management experience, including leading, coaching, and developing a team and managing performance.
- Advanced Microsoft Excel skills, including the ability to organize, analyze, and interpret data.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Excellent verbal, written, and presentation skills.
- Ability to manage multiple initiatives, prioritize competing demands, and meet deadlines.
- Strong cross-functional collaboration and communication skills.
- Self-directed and proactive approach, with the ability to identify problems and pursue solutions with minimal supervision.
- Authorization to work in the United States.
Nice To Haves
- Knowledge of medical terminology, medical coding, and healthcare reimbursement processes.
- Professional coding certification, particularly Certified Professional Coder (CPC) or Certified Coding Specialist (CCS).
- Experience with Tableau or other data visualization and reporting tools.
- Familiarity with payor policies, clinical laboratory workflows, or healthcare technology platforms.
- Candidates with fewer years of experience who bring exceptional analytical and data skills and a strong record of leadership are encouraged to apply.
Responsibilities
- Oversee day-to-day clinical operations, including client data management and system configuration accuracy.
- Interpret, analyze, and communicate clinical and laboratory information, including ICD-10 and CPT codes.
- Manage and maintain clinical operations content in collaboration with team leads.
- Ensure information is accurately formatted, uploaded, and configured within careviso’s internal platform.
- Monitor and review changes to payor policies, procedures, and administrative requirements.
- Ensure payor-related updates are accurately reflected in system configurations and operational processes in a timely manner.
- Maintain documentation of changes, historical data, and configuration requirements.
- Support quality assurance efforts to promote accuracy, consistency, and operational reliability.
- Lead data-driven research and analysis to identify process improvement opportunities.
- Evaluate workflows and recommend enhancements to improve efficiency, quality, and accuracy.
- Partner with internal teams to implement operational improvements and support continuous optimization.
- Support clinical client onboarding and operational readiness.
- Coordinate with internal stakeholders to ensure clinical information, workflows, and configurations are accurate and ready for implementation.
- Identify and resolve operational issues that could affect client readiness or service quality.
- Directly manage, coach, and develop clinical operations team leads and onboarding operations specialists, including setting goals, managing performance, and overseeing training and quality.
- Build an accountable team culture through clear expectations, regular feedback, and ongoing development.
- Collaborate with clinical operations team leads to maintain consistent processes and standards.
- Work cross-functionally to address operational challenges, implement improvements, and support business priorities.
- Lead or participate in special projects as business needs evolve.
Benefits
- Health benefits.
- Paid time off.
- Competitive compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
