Director of Clinical Operations
About The Position
The Director of Clinical Operations is responsible for direct oversight and operational performance of the organization’s health centers. The role provides leadership, guidance, and direction to develop, assess, plan, implement, and evaluate effective systems of care and services while ensuring compliance with State, Federal, and Joint Commission guidelines and Adelante policies and procedures. Leaders are expected to maximize team-member and community contributions; set clear performance expectations and measurable goals; provide ongoing feedback and coaching; and model commitment to the organization’s mission, vision, core values, quality, patient safety, employee engagement, innovation, integrity, professionalism, and competence. The Director provides operational leadership to the health center clinical operations management team and functional leaders; develops personnel and performance; promotes efficient, high-quality services and positive patient, provider, and staff relations; and supports organizational compliance, planning, and collaboration. The role is based at the Adelante Healthcare Center Support Office in Phoenix, Arizona, and may involve travel to clinic sites.
Requirements
- Bachelor’s degree in Health Services Administration or a related field, or equivalent relevant professional experience in lieu of a bachelor’s degree.
- Five to seven years of progressive management experience in health care leadership or a similar operations role.
- Proven ability to recruit, train, and motivate personnel while balancing staffing strength with profitability and growth.
- Solid working knowledge of financial and business operations principles and project timeline management.
- Excellent communication skills and ability to present information effectively to audiences at all levels, internally and externally.
- Ability to define problems, collect data, establish facts, and make appropriate recommendations.
- Advanced people-leadership competency with proven measurable positive outcomes.
- Ability to work with people of various cultures and social status and respond to concerns and inquiries from internal and external customers, regulatory agencies, or members of the business community.
- Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for specialty behavioral health locations, or ability to obtain one within 30 days of employment.
- Ability to meet the stated physical demands, including frequently lifting or moving up to 25 pounds without assistance and occasionally lifting or moving up to 50 pounds with assistance.
Nice To Haves
- Master’s degree preferred.
- Primary care experience preferred.
- Multi-unit management experience preferred.
- Bilingual English/Spanish.
Responsibilities
- Provide operational leadership for the health center clinical operations management team and functional leaders.
- Coach, develop, and reinforce appropriate performance, and remediate performance where necessary in accordance with organizational policies and applicable laws.
- Interview, hire, and train managers; plan, assign, and delegate work; appraise performance; address complaints; and resolve concerns.
- Recommend and develop operations policies and procedures that support achievement of the organizational mission.
- Promote efficient delivery of quality services by communicating expectations, establishing performance measures, and assessing and evaluating operations.
- Coordinate and collaborate with other departments in establishing and carrying out responsibilities, while cultivating collegial relationships.
- Participate in operational and strategic planning, including staffing and budgets.
- Promote positive patient, provider, and staff relations in accordance with Adelante policies and provide high-quality personal attention to service and relationships.
- Maintain organizational integrity and ensure activities and operations comply with local, state, and federal regulations governing business operations.
- Comply with organizational safety policies and procedures and ensure compliance with applicable governmental licensing and regulatory requirements.
- Respect the confidentiality of information regarding patients, visitors, and fellow employees encountered in the course of work.
- Promote and participate in interdisciplinary communication and collaboration to support quality care, a caring team-based environment, wellness, and improved health outcomes.
- Comply with Adelante Healthcare’s written standards, Compliance Program, Code of Conduct, policies, and procedures, and report conduct that may violate legal or compliance requirements.
- Perform other duties as required, requested, or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
