Director of Clinical Operations Hospice
About The Position
The Clinical Director assists the Executive Director with clinical oversight of the hospice provider. Responsibilities include overseeing patient eligibility and services, supervising patient care, maintaining administrative practices and policies that support compliance with state and federal regulations, improving agency profitability while maintaining quality of care, and motivating and retaining qualified staff. The role directs day-to-day clinical operations, ensures patient care and staffing meet applicable professional and regulatory standards, and supports clinical education, quality improvement, infection control, emergency response, billing compliance, and agency governance. The position works with hospice and community physicians, staff, patients, families, management, and the hospice Governing Body to support quality end-of-life care.
Requirements
- Current and unrestricted RN licensure in the state of practice.
- Current CPR certification.
- Current driver's license and vehicle insurance, and access to a dependable vehicle or public transportation.
Nice To Haves
- At least 3 years of experience in hospice, home health, or another health care service delivery system setting.
- At least 2 years of healthcare leadership experience.
Responsibilities
- Ensure compliance with hospice regulations, laws, policies, and procedures, including Medicare, Medicaid, private insurance, and managed care requirements.
- Ensure the hospice agency employs qualified hospice personnel.
- Be on-site during business hours or immediately available by telephone while off-site conducting agency business, and available after hours as needed.
- Direct day-to-day clinical operations, including training and orientation, regulatory compliance, interdisciplinary group effectiveness, growth, and education about hospice services.
- Oversee patient care activities to ensure compliance with accepted nursing and medical practice and regulatory standards.
- Promote hospice education among referral sources and the community.
- Work with hospice and community physicians to support clinical excellence for patients facing end of life.
- Ensure patient care services follow the physician-ordered plan of care.
- Provide clinical oversight and supervision consistent with licensure, scope of practice, and state regulatory guidelines.
- Participate as a Governing Body member when applicable and facilitate meetings reviewing agency activities, clinical care, and quality oversight.
- Serve as a liaison among staff, patients, families, the hospice management team, and the Governing Body.
- Oversee hospice billing processes to ensure regulatory compliance and accurate reflection of care provided.
- Maintain adequate staffing through recruitment and retention activities.
- Ensure timely completion of staff evaluations.
- Identify education needs and ensure clinical and process education for clinical staff.
- Review monthly financial and cost-management reports with the Executive Director or Executive Administrator to support cost-effective quality care.
- Assist with the quality assurance and performance improvement program, using objective data, root cause analysis, action plans, and focused improvement projects to improve patient and family care, health, and safety.
- Ensure staff personnel files meet state and federal guidelines and applicable accreditation standards.
- Complete required LHC Group learning management system courses and attend in-services when applicable.
- Precept new hires as needed and according to applicable discipline-specific licensure guidelines.
- Oversee or investigate patient complaints and alleged or actual mistreatment, neglect, or verbal, mental, sexual, or physical abuse.
- Oversee or investigate patient-related sentinel events.
- Serve as the agencies’ infection control contact; direct, provide, and ensure the quality of infection control services, and enforce CDC-, OSHA-, and LHC-policy infection control and isolation protocols.
- Act as Emergency Coordinator during emergencies and ensure appropriate plan execution.
- Act as back-up to the agency Executive Director or Executive Administrator when needed.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
